DMC - improving?

[JDR]

Just to say I've had poor service with appointments but the last two occasions have been much better. Last time no appts but offered to sit and wait. It was a long wait but totally fine. This time offered either to come and wait or an actual appt this afternoon!

Loads better

[Nigello]

Rang for a cancellation in the morning, around 1130. and was offered a choice of three between 1600 and 1800. Had to wait about twenty minutes or so past my allotted slot, unfortunately, but was pleased to have got through easily and have been given an appointment. However, when I rang the other week in the morning (0800 onwards) it was very difficult to get past the engaged tone.