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skibunny

By skibunny
in Request a Tradesperson

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skibunny

skibunny

Posted
Posted

I had a visit from one the Able Group?s workmen last week.

After the visit I phoned up and requested a call back from the Manager. I was promised this but I received no call. I was promised I would receive a call approx. half an hour prior to the workman (Daimon) arriving. I received no call. I was in the shower when he arrived. I was very embarrassed when I opened the door, and had to ask him to wait outside whilst I dressed. I was expected to sign a form to say he started at 10 am and finished at 10.20 am but at no time was I advised to look at my watch. He actually only took 5 mins maximum, and all he did was squirt WD40 onto the hinges of the window. (Something I could have easily have done myself, had I been advised that this was probably/possibly the problem when I initially phoned up.) I was charged ?100.80....I was shocked ! He said I needed to keep the window mechanism clean but he did not clean this mechanism for me, as one would assume would be part of the service. (I was told the 'strip and service' was ?84 plus VAT.....) The other 10 mins he spent on the phone taking a private call inside MY property. NOT very professional. I tried to ask him further questions about the window and my door but he remained on the phone as he left and did not seem to want to talk to me. He had a quick look at my back door, (prior to his phone call) saying it had 'dropped' and it would take a few minutes to fix. I asked him nicely if he could please do this, considering I'd paid him over ?100 for a 5 min job, but he said he couldn't as it wasn't on the paperwork, and he was 'going away' at 1pm....What if my window had been a longer, more complex problem ?? Ridiculous!

He said I'd have to go through the whole procedure again, (and pay out at least another ?100 for this!!!) I think this was the least he could have done bearing in mind all of the above. He did not even have any records to state that all my card details had been given already. The Able Group have refused to give me any guarantee for this work, I was told I would get a ?re-visit? in an email and then told I would not be, I asked for their CEOs details, this was not given, I?ve had calls from them and then they?ve hung up when I?ve answered the phone. I will be posting this on the East Dulwich Forum too.

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