Jump to content
Visit out new Tradespeople Directory! ×

Able Group

skibunny

By skibunny
in Request a Tradesperson

Recommended Posts

skibunny

skibunny

Posted
Posted

I had a visit from one the Able Group?s workmen last week.

After the visit I phoned up and requested a call back from the Manager. I was promised this but I received no call. I was promised I would receive a call approx. half an hour prior to the workman (Daimon) arriving. I received no call. I was in the shower when he arrived. I was very embarrassed when I opened the door, and had to ask him to wait outside whilst I dressed. I was expected to sign a form to say he started at 10 am and finished at 10.20 am but at no time was I advised to look at my watch. He actually only took 5 mins maximum, and all he did was squirt WD40 onto the hinges of the window. (Something I could have easily have done myself, had I been advised that this was probably/possibly the problem when I initially phoned up.) I was charged ?100.80....I was shocked ! He said I needed to keep the window mechanism clean but he did not clean this mechanism for me, as one would assume would be part of the service. (I was told the 'strip and service' was ?84 plus VAT.....) The other 10 mins he spent on the phone taking a private call inside MY property. NOT very professional. I tried to ask him further questions about the window and my door but he remained on the phone as he left and did not seem to want to talk to me. He had a quick look at my back door, (prior to his phone call) saying it had 'dropped' and it would take a few minutes to fix. I asked him nicely if he could please do this, considering I'd paid him over ?100 for a 5 min job, but he said he couldn't as it wasn't on the paperwork, and he was 'going away' at 1pm....What if my window had been a longer, more complex problem ?? Ridiculous!

He said I'd have to go through the whole procedure again, (and pay out at least another ?100 for this!!!) I think this was the least he could have done bearing in mind all of the above. He did not even have any records to state that all my card details had been given already. The Able Group have refused to give me any guarantee for this work, I was told I would get a ?re-visit? in an email and then told I would not be, I asked for their CEOs details, this was not given, I?ve had calls from them and then they?ve hung up when I?ve answered the phone. I will be posting this on the East Dulwich Forum too.

Link to comment
https://www.eastdulwichforum.co.uk/topic/48256-able-group/
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
  • Advertise Here

  • Latest Discussions

    • JessicaCT
      Plumber recommendation – Mark at Pure Plumbers

      By JessicaCT · Posted

      A shout out for Mark, owner of Pure Plumbers. 07970 971510 They're well established in the Sevenoaks area, but have recently started doing more work in SE London.  Did some v quick and efficient bathroom and boiler fixes for me; have also seen some of the bathrooms he's built, which have a nice attention to detail. Jessica    
    • beansprout
      New Empanada Place on LL

      By beansprout · Posted

      Totally agree regarding not supporting chains. Gail’s was fine but last time I went in Feb this year, actually walked out Fayetteville looking at menu and waiting 15 minutes to even get glass of water and not busy at all. Staff gone down hill - sooner it goes the better… Always prefer to support non chains - so many lovely places with good food to choose from with pleasant staff who know about customer service and sadly, non English which says a lot for our culture, pubs are also becoming abit of a hit and miss affair but maybe just unlucky. At the end of the day all about the chef. Still abit unclear where new place is located - is it down the road from Goose Green where parade of shops are before Peckham Rye?  
    • Penguin68
      New Empanada Place on LL

      By Penguin68 · Posted

      Surely only where the local businesses offer clear advantages, otherwise you are rewarding what should be failure. I want to be served by a better bakery than Gail's, not a worse but local independent one. Certainly give a local independent some time to get the offer right, but don't buy goods which are worse and or more expensive just because the outlet isn't a chain. 
    • Angelina
      New Empanada Place on LL

      By Angelina · Posted

      Let’s just boycott all chains in favour of local businesses.  Places like Gail’s popping up everywhere has a very damaging impact on small businesses. It’s just the same as the new empanadas place but on a bigger scale. I’ll say it a million times more, we hold the power with our choices. Let’s use our power to look after ourselves and our environment (which includes small local family businesses). And yes, I also love Chacarero.

East Dulwich Forum

Established in 2006, we are an online community discussion forum for people who live, work in and visit SE22.

Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...