.

[Dust Bunny Cleaners]

.

[Dust Bunny Cleaners]

.

[DVnewbie]

This is the first time I have posted a negative comment about somebody advertising their services on here but I think I'd like to know both positive and negative experiences if I was looking for a recommendation so I am posting this now. I'm not sure what the cleaning is like but Danielle didn't show up on the day we arranged, did not reply to a PM I sent her and did not reply to a text. I waited for an hour after the time we arranged (and cancelled something else), in case she had had a problem. I totally understand if she couldn't make it for some reason (or even if she just changed her mind) but it would have been courteous to let me know. I've even checked the PM wording we exchanged in detail to make sure there was no ambiguity but the time and place were very clear. So, I don't think "reliable" is a good adjective. As I say, her cleaning may well be excellent - I don't know! But I did turn down a lot of other offers and recommendations for a cleaner because I was relying on her.

[Dust Bunny Cleaners]

I would like to apologise for any misunderstanding and have messaged you directly.

I do appreciate both positive and negative feedback and I can see if you believed I just didn't show up, to leave this feedback but that wasn't the case. I hope to see you Friday and I look forward to hearing back from you.

Kindest Regards

Danielle

[DVnewbie]

Thanks but I've found somebody else now.

I can't see a PM but maybe it's slow coming through.

I PMed you on the 19th saying "I'd love it if you could start next Friday". You PMed me on Saturday 20th saying that was fine. I think that was clearly the 26th. We didn't say in two weeks time. I accept you may have misunderstood though . I found it frustrating to waste my time (particularly as I had the day off work) and could have arranged for somebody else to come.