Virgin media broadband broken

[ed_pete]

Sadly seems to be OK from VM's point of view. Same is said about SE22 9AH (Oakhurst)

[Richy86]

VM on Barry Road is terrible...

[Help-Ma-Boab]

Not had a service for internet from VM on Peckham Rye, near The Gardens for 3 or 4 days now. Usually ok, but this is the longest its been down for us.

[MissWiggy]

Sorry if this is stating the obvious but have you tried rebooting your router?

I find that where there's been a long outage I need to do this and it gets it going again.

[Help-Ma-Boab]

Yep...if that means switiching off and back on. Tried that. Will do so again a bit later to see if that jolts it into life.

Thanks

MissWiggy Wrote:

-------------------------------------------------------

> Sorry if this is stating the obvious but have you

> tried rebooting your router?

>

> I find that where there's been a long outage I

> need to do this and it gets it going again.

[MissWiggy]

Yes that is what I meant.

Try giving the tech people a call and asking them to reset it for you - maybe that will make a difference?!

To be fair I find Virgin ok when it's working, but the lack of service and information when it's not drives me mad.

[Mr Wall]

I'm not getting any joy - on lordship lane near police station. No connection. Tried calling Virgin, their auto test on the connection failed. Problem is that there was a 30 minute wait to talk to someone. Every time there is a fault I remember how awful their customer service is

[luiskrdenas]

The splicing process is not that difficult right now... but yeah... that can be tough.

http://beyondtech.us/blogs/beyond-blog/50373249-how-to-do-a-fiber-optic-mechanical-splicing-steps-and-tips