melbourne grove Surgery

[laustin]

I am so peeved with the Melbourne grove surgery. I called the surgery to request a pass word for an hospital appointment . they asked me for my date of birth name.. address. so I've identified myself as a patient. then the receptionist told me that she can not issue me with the pass word I requested for my hospital appointment because of data protection. I asked what is she protecting me from my own data?? she advised that I can only collect the password physically from the surgery... therefore I have to leave my work place in Bromley go all the way the doctors office to collect a password that I need for my hospital appointment . I thought I would vent my anger regarding the petty thinking of the Surgeries work ethics. I personally think either the staff should go or some one should overall the rules.

[first mate]

This cannot be right. There us normally an automated NHS service that gives you the pw, alternatively a letter us sent out giving it to you.

I would query this in a big way, it sounds dodgy. Surgeries cannot expect patients to make special journey to get a pw.