Melbourn Grove Medical Practice

[PinkIvy]

Doctors great but its the ONE receptionist who makes the whole entire experience extremely awful. Wished she'd be introduce to the rail track! She has a horrible attitude, very unpleasant voice, never smiles, talks behind patients backs without realising THAT patient is there and can hear you! Very rude, completely unhelpful. Seen many patients who just wanted to slap her! Seriously wish she'd get fired as she puts other receptionist down and the whole concept of "front person smiley friendly face" is never going to be suitable for that surgery. Jenny YOU'RE FIRED. If they got rid of her I'm certainly sure the surgery will have a much better reputation.

Can not ever get appointments, can not get through on the phone, can never speak to a Doc over phone, almost always messes the medication! Was very hard to find out who the manager was, had to phone another surgery to find that info to complain! My review and experience would have have been manageable if it was not for that ONE horrid receptionist! And thats all she'll ever amount to, except a lot of patients also completely dislikes her. Have had many many disgusting experience. But its the nearest surgery! All other receptionist is by far lovely smiley and a delight to meet Except that horrid Jenny.