Plusnet

[DulwichFox]

Like I said earlier I had this problem Constantly having to reset my router 10 times a day.

I changed my WAN Connection Type from PPPoA to PPPoE and the problem has ceased.

Might have to reset once or twice a week. But that is quite normal.

Just check your WAN Settings on your Router. They may of changed if you at sometime

did a hard reset on your router. Usually a button on the back of your device or sometimes

a small hole where you insert a paper clip / pin .

Foxy

[Loz]

Sue Wrote:

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> I'm almost at the point where I'm going to have to phone Plusnet. I'm out of contract since December

> and wonder whether they may be persuaded to send me a new router anyway .....

Being out of contract gives to better a negotiating position. If they refuse, threaten to change to another provider - I bet they'll send you round their first-born child with a new router gaffer taped to it. Especially as BT, Sky and V-media are campaigning hard for new business.

V-media sent us a notice just before Christmas saying they were raising our broadband price (which gives you the right to exit your contract). We rang them, said we were looking to take a certain deal with BT and they reduced our price there and then to less than we'd been originally paying with no new contract (though we still have 9 months on our old one).

(Seems using V-media's proper name is a no-no in the Lounge!)

[Sue]

Tried that in December, got a PAC (?) code after they only offered to reduce my monthly payment by 50p !!!

And I'm concerned at customer service if I go elsewhere, otherwise I would.

Fox, I'm sure it's my stupidity but I have no idea what you're talking about re WAN type. I've never done a hard reset on my router, and nothing has changed since the router was installed.

I don't want to do anything which might make things worse.

I'm going to try some other channels first.

[DulwichFox]

Sue..

How on earth did you set your router up in the first place...

Http://192.168.2.1 will normally take you to your router...

Then you will need to enter Username / Password.

on a new router where you have not changed either

Username :- password

Password :- admin

You may need to refer to your Router Documentation.

Then just go to WAN Settings and check it is set to PPPoE

PPPoE (Point-to-Point Protocol over Ethernet)

PPPoA(Point-to-Point Protocol over ATM)

PPPoA is for Static IP addresses which you do not have.

Foxy

[Sue]

DulwichFox Wrote:

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> Sue..

>

> How on earth did you set your router up in the

> first place...

>

By following the comprehensive instructions provided with the router ....

And I changed channels by following the comprehensive instructions provided by Plusnet ....

I don't have time to do anything else about this today.