Jump to content

Headnizm customer service


tash b

Recommended Posts

Just a warning to ladies that decide to visit headnizm on lordship lane for a hair colour,

I was blonde went there and payed a good amount of money to go what I made very clear a light brown turned out black was told to keep washing and will fade well it didn't

Called them and owner told me to come back for them to look well she didn't even bother to come over to me and look left it to the hairdresser who done it in first place for her to tell me that I will have to pay another big amount of money to get it brown, and I should of come back earlier make up your mind told me would fade.

Never will that place get my money again disgusting customer service from the owner.

Have now had my colour corrected at bounce on forest hill road wish I had gone there from start there brilliant.

Link to comment
https://www.eastdulwichforum.co.uk/topic/52417-headnizm-customer-service/
Share on other sites

Couldn't agree more.......Had a haircut from them that could've been done better by David Blunkett. Went to Kuki on Bellenden Rd. A real hairdresser where they listen to and value their customers. Never been back even though it's around the corner from me and super convenient.

pps Wrote:

-------------------------------------------------------

> how it works is you tell them what you want if it

> aint what you what dont pay simples



that's all very well, but then potentially you're left with a terrible haircut which takes ages to grow out and you have to pay to have it put right....

no you get them to put it right. i know as an ex had a very bad hair cut at queens in old kent road ,they coloured it cut it done it all arse about face they coloured it so they got charge for a full head colour insteard of cutting it first and charging a half colour anyway until that point queens had never refunded anyone .they did me in full and paid to have it done somewhere else she went to browns in bromley and they even said how bad a job they made .also when i have mine cut if it aint what i asked for then i wouldnt pay but that hasnt happened to me as my guy always cuts it how i ask it to done.
If I hadn't been told the colour would fade to how I wanted it as soon as it was finished I would not of paid, they assured me it would loads as they knew I was not happy with it, I washed it loads and it didn't so I went back as you can see from my post above that is how I got treated when I did go back.

pps Wrote:

-------------------------------------------------------

> no you get them to put it right. i know as an ex

> had a very bad hair cut at queens in old kent road

> ,they coloured it cut it done it all arse about

> face they coloured it so they got charge for a

> full head colour insteard of cutting it first and

> charging a half colour anyway until that point

> queens had never refunded anyone .they did me in

> full and paid to have it done somewhere else she

> went to browns in bromley and they even said how

> bad a job they made .also when i have mine cut if

> it aint what i asked for then i wouldnt pay but

> that hasnt happened to me as my guy always cuts it

> how i ask it to done.


how do you put right a terrible haircut that could take months to grow out??

Tash b u don't know what ur talking about I've been going to headnizm for years and they always give good customer service. I would recommend them to anyone, I always have a laugh in their with all the girls, and always come out loving my cut and COLOUR. 10/10 for headnizm

tash b Wrote:

-------------------------------------------------------

> Just a warning to ladies that decide to visit

> headnizm on lordship lane for a hair colour,

> I was blonde went there and payed a good amount of

> money to go what I made very clear a light brown

> turned out black was told to keep washing and will

> fade well it didn't

> Called them and owner told me to come back for

> them to look well she didn't even bother to come

> over to me and look left it to the hairdresser who

> done it in first place for her to tell me that I

> will have to pay another big amount of money to

> get it brown, and I should of come back earlier

> make up your mind told me would fade.

> Never will that place get my money again

> disgusting customer service from the owner.

> Have now had my colour corrected at bounce on

> forest hill road wish I had gone there from start

> there brilliant.


dear tash B

HOW ITS MY TURN . IF I REMEMBER YOU HAD YOU HAIR DONE AT MY SALON 3 YES 3 MONTHS AGO . BY ONE OF MY STYLIST WHO ALSO HAS YEARS OF EXPERIENCED IN COLOUR. YOU WHERE GIVEN A VERY LONG CONSULTATION WHERE THE COLOUR WE USED ON YOUR HAIR WAS SHOWN TO YOU WHICH WAS A LIGHT BROWN NOT BLACK. WHEN EVERYTHING WAS FINISHED YOU WHERE HAPPY AND PAID FOR A JOB WELL DONE.

LAST WEEK I THINK IT WAS WE HAD A PHONE CALL FROM YOU SAYING YOU NEED YOUR ROOTS DONE AS IT HAD BEEN 3 MONTHS AGO AND WANTED TO TALK TO THE STYLIST IN QUESTION ABOUT GOING LIGHTER THAN LAST TIME I BOOKED YOU IN AND DID SAY WE WILL HAVE A LOOK. SO YOU CAME IN THE STYLIST WHO DONE YOUR HAIR WANTED TO HAVE A CHAT WITH YOU FIRST ABOUT YOUR HAIR . AS I HAD TOLD HER WHAT YOU STATED ON THE PHONE . MY REPLY TO HER WAS IF YOU NEED ME THEN ASK ME TO COME OVER WHEN THE CLIENT IS HERE .SO WHEN YOU CAME IN THE STYLIST WENT AGAIN THROUGH THE COLOURS THAT WHERE USED AND THAT YOUR HAIR WAS ALOT LIGHTER THAN BEFORE. AND YES SHE DID SAY IF YOU WERENT HAPPY WHY DID YOU LEAVE IT 3 MONTHS TO SAY ANYTHING.THE REASON I DID COME OVER TO YOU THE STYLIST AS SAYING AND DOING EVERYTHING I WOULD HAVE DONE AND HAVING HEARD THE CONVERSATION .I DIDNT NEED TO COME OVER AS YOU WERENT COMPLAINING JUST AS I LEFTED THE SALON YOU THEN ASKED IF YOU WILL BE CHARGED FOR YOUR COLOUR AND THE REPLY WAS YES. YOU DIDNT ONCE ASK TO TALK TO ME. WHICH WOULD HAVE BEEN COMMON PRACTICE TO ASK FOR THE OWNER .


NOW THE TRUTH AND BEEN TOLD .

My hair was black not brown for a start have been told by several hairdressers that the colour came out so dark because it was left on for 40 mins which didn't need to be that long on blonde, you all kept telling me it will fade you even told me that on the phone which it didn't and when I came back I did moan about paying again so you obviously wasn't listening that good and you as a owner told me to come in at half 10 and your words we will have a look but no you stayed at the back bit out of sight listening as you reckon, I will end this now as you know and I know the truth you can justify all you like on this but your customer service as a owner is crap full stop.

I really don't understand why anyone would accept a hairdresser telling them to just wash their hair a few times and the colour will get lighter. Surely if correct, that would just mean it was a rubbish dye, which wouldn't be acceptable either.


Personally I'm inclined to believe the shop here, because the OP doesn't really make sense or ring true.



I'm a bloke, but when younger and less bald I used to have bright red streaks in my hair from headnizm, and always really liked the people in there. This was 10/11 years ago though to be fair.

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • Where did I say he did a good job? Yup and Corbyn was very close to Len McCluskey and funded by Unite wasn't he...they're all as bad as each other... Labour have to purge their party of the far-left - they're a disaster. Allan Johnson summed it up so well on election night in 2019....  
    • Thank you for the detailed advise @trinidad It is definitely damage we are concerned about. I don’t think Evri would agree to pay the bill to fix our gate or letter box if they were to be damaged as a result of their delivery drivers helper. Our doorbell can be heard from outside when rung so we don’t quite believe the aggressive simultaneous door/letter box banging is necessary. It can be quite a shock it is done very aggressively.  I’ll definitely action the steps you’ve kindly provided along with a phone call tomorrow. I do sympathise with the role drivers have and how busy they are, which is why we tried communicating directly with her but sadly we haven’t succeeded 
    • What outcome would you like? Disciplinary action? Not to have the driver back? Retraining? I know there is alot of pressure on drivers to deliver within a set day. if he slams the gate, is it evidence he is causing damage, or is the noise a irritant to yourself? You could put a sign up or buy a signing asking to close the gate gentle???? can you hear the door bell from the door? he might be ringing, not hearing and therefore knocking. In trhe notes section of the be livery page, there is a note section, although there is not 100 per cent these notes would be read as these drivers are constantly rushing.  I did a google search for you, i found this and you can try the envri website Contact Us | Evri   To complain to Evri, you can follow these steps: Contact Customer Service: Call Evri's customer service at 0330 808 5456 for assistance with your complaint.    1 Write a Letter: Address your complaint to Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH.    1 Use the Official Website: Visit the Evri complaints page on their official website for detailed instructions on how to submit a complaint.    2 Email or Call for Specific Issues: For issues like missing or damaged parcels, you can email or call 0800 988 8888, which is free to call.    1 These methods will help you effectively communicate your concerns to Evri.   My driver is called anthony, he is brilliant to be honest. I cant fault him.
    • When I have more time and energy, I will look up the actual number of votes cast for each party in that election, rather than the number of seats won. I'm interested to see that you apparently  think that  Boris Johnson did a good job of "leading the country through Covid." Is your memory really that short? I won't stoop to calling Johnson and his cronies names in the way that you seem to think is appropriate for left wing politicians. At least the left wing politicians have some semblance of morals and a concern for people who aren't in some over privileged inner circle and/or raking in money for themselves on the back of an epidemic. I'm not going to open a can of worms on here  by commenting on the disgraceful so called "purge". 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...