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Headnizm customer service

tash b

By tash b
in Request a Tradesperson

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tash b

tash b

Posted
Posted

Just a warning to ladies that decide to visit headnizm on lordship lane for a hair colour,

I was blonde went there and payed a good amount of money to go what I made very clear a light brown turned out black was told to keep washing and will fade well it didn't

Called them and owner told me to come back for them to look well she didn't even bother to come over to me and look left it to the hairdresser who done it in first place for her to tell me that I will have to pay another big amount of money to get it brown, and I should of come back earlier make up your mind told me would fade.

Never will that place get my money again disgusting customer service from the owner.

Have now had my colour corrected at bounce on forest hill road wish I had gone there from start there brilliant.

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https://www.eastdulwichforum.co.uk/topic/52417-headnizm-customer-service/
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sabiha

sabiha

Posted
Posted
Couldn't agree more.......Had a haircut from them that could've been done better by David Blunkett. Went to Kuki on Bellenden Rd. A real hairdresser where they listen to and value their customers. Never been back even though it's around the corner from me and super convenient.
LadyNorwood

LadyNorwood

Posted
Posted

pps Wrote:

-------------------------------------------------------

> how it works is you tell them what you want if it

> aint what you what dont pay simples



that's all very well, but then potentially you're left with a terrible haircut which takes ages to grow out and you have to pay to have it put right....

pps

pps

Posted
Posted
no you get them to put it right. i know as an ex had a very bad hair cut at queens in old kent road ,they coloured it cut it done it all arse about face they coloured it so they got charge for a full head colour insteard of cutting it first and charging a half colour anyway until that point queens had never refunded anyone .they did me in full and paid to have it done somewhere else she went to browns in bromley and they even said how bad a job they made .also when i have mine cut if it aint what i asked for then i wouldnt pay but that hasnt happened to me as my guy always cuts it how i ask it to done.
tash b

tash b

Posted
  • Author
Posted
If I hadn't been told the colour would fade to how I wanted it as soon as it was finished I would not of paid, they assured me it would loads as they knew I was not happy with it, I washed it loads and it didn't so I went back as you can see from my post above that is how I got treated when I did go back.
LadyNorwood

LadyNorwood

Posted
Posted

pps Wrote:

-------------------------------------------------------

> no you get them to put it right. i know as an ex

> had a very bad hair cut at queens in old kent road

> ,they coloured it cut it done it all arse about

> face they coloured it so they got charge for a

> full head colour insteard of cutting it first and

> charging a half colour anyway until that point

> queens had never refunded anyone .they did me in

> full and paid to have it done somewhere else she

> went to browns in bromley and they even said how

> bad a job they made .also when i have mine cut if

> it aint what i asked for then i wouldnt pay but

> that hasnt happened to me as my guy always cuts it

> how i ask it to done.


how do you put right a terrible haircut that could take months to grow out??

Jacky

Jacky

Posted
Posted
Tash b u don't know what ur talking about I've been going to headnizm for years and they always give good customer service. I would recommend them to anyone, I always have a laugh in their with all the girls, and always come out loving my cut and COLOUR. 10/10 for headnizm
nizms

nizms

Posted
Posted

tash b Wrote:

-------------------------------------------------------

> Just a warning to ladies that decide to visit

> headnizm on lordship lane for a hair colour,

> I was blonde went there and payed a good amount of

> money to go what I made very clear a light brown

> turned out black was told to keep washing and will

> fade well it didn't

> Called them and owner told me to come back for

> them to look well she didn't even bother to come

> over to me and look left it to the hairdresser who

> done it in first place for her to tell me that I

> will have to pay another big amount of money to

> get it brown, and I should of come back earlier

> make up your mind told me would fade.

> Never will that place get my money again

> disgusting customer service from the owner.

> Have now had my colour corrected at bounce on

> forest hill road wish I had gone there from start

> there brilliant.


dear tash B

HOW ITS MY TURN . IF I REMEMBER YOU HAD YOU HAIR DONE AT MY SALON 3 YES 3 MONTHS AGO . BY ONE OF MY STYLIST WHO ALSO HAS YEARS OF EXPERIENCED IN COLOUR. YOU WHERE GIVEN A VERY LONG CONSULTATION WHERE THE COLOUR WE USED ON YOUR HAIR WAS SHOWN TO YOU WHICH WAS A LIGHT BROWN NOT BLACK. WHEN EVERYTHING WAS FINISHED YOU WHERE HAPPY AND PAID FOR A JOB WELL DONE.

LAST WEEK I THINK IT WAS WE HAD A PHONE CALL FROM YOU SAYING YOU NEED YOUR ROOTS DONE AS IT HAD BEEN 3 MONTHS AGO AND WANTED TO TALK TO THE STYLIST IN QUESTION ABOUT GOING LIGHTER THAN LAST TIME I BOOKED YOU IN AND DID SAY WE WILL HAVE A LOOK. SO YOU CAME IN THE STYLIST WHO DONE YOUR HAIR WANTED TO HAVE A CHAT WITH YOU FIRST ABOUT YOUR HAIR . AS I HAD TOLD HER WHAT YOU STATED ON THE PHONE . MY REPLY TO HER WAS IF YOU NEED ME THEN ASK ME TO COME OVER WHEN THE CLIENT IS HERE .SO WHEN YOU CAME IN THE STYLIST WENT AGAIN THROUGH THE COLOURS THAT WHERE USED AND THAT YOUR HAIR WAS ALOT LIGHTER THAN BEFORE. AND YES SHE DID SAY IF YOU WERENT HAPPY WHY DID YOU LEAVE IT 3 MONTHS TO SAY ANYTHING.THE REASON I DID COME OVER TO YOU THE STYLIST AS SAYING AND DOING EVERYTHING I WOULD HAVE DONE AND HAVING HEARD THE CONVERSATION .I DIDNT NEED TO COME OVER AS YOU WERENT COMPLAINING JUST AS I LEFTED THE SALON YOU THEN ASKED IF YOU WILL BE CHARGED FOR YOUR COLOUR AND THE REPLY WAS YES. YOU DIDNT ONCE ASK TO TALK TO ME. WHICH WOULD HAVE BEEN COMMON PRACTICE TO ASK FOR THE OWNER .


NOW THE TRUTH AND BEEN TOLD .

tash b

tash b

Posted
  • Author
Posted
My hair was black not brown for a start have been told by several hairdressers that the colour came out so dark because it was left on for 40 mins which didn't need to be that long on blonde, you all kept telling me it will fade you even told me that on the phone which it didn't and when I came back I did moan about paying again so you obviously wasn't listening that good and you as a owner told me to come in at half 10 and your words we will have a look but no you stayed at the back bit out of sight listening as you reckon, I will end this now as you know and I know the truth you can justify all you like on this but your customer service as a owner is crap full stop.
Otta

Otta

Posted
Posted

I really don't understand why anyone would accept a hairdresser telling them to just wash their hair a few times and the colour will get lighter. Surely if correct, that would just mean it was a rubbish dye, which wouldn't be acceptable either.


Personally I'm inclined to believe the shop here, because the OP doesn't really make sense or ring true.



I'm a bloke, but when younger and less bald I used to have bright red streaks in my hair from headnizm, and always really liked the people in there. This was 10/11 years ago though to be fair.

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