Headnizm customer service

[tash b]

Just a warning to ladies that decide to visit headnizm on lordship lane for a hair colour,

I was blonde went there and payed a good amount of money to go what I made very clear a light brown turned out black was told to keep washing and will fade well it didn't

Called them and owner told me to come back for them to look well she didn't even bother to come over to me and look left it to the hairdresser who done it in first place for her to tell me that I will have to pay another big amount of money to get it brown, and I should of come back earlier make up your mind told me would fade.

Never will that place get my money again disgusting customer service from the owner.

Have now had my colour corrected at bounce on forest hill road wish I had gone there from start there brilliant.

[James]

yeah but no but yeah but no but yeah but no but yeah innit

[sabiha]

Couldn't agree more.......Had a haircut from them that could've been done better by David Blunkett. Went to Kuki on Bellenden Rd. A real hairdresser where they listen to and value their customers. Never been back even though it's around the corner from me and super convenient.

[tash b]

Sabiha always wondered why it's never busy in there now I know

[mrure26]

Used it once years ago for facial and pedi. Never again. Customer service was awful and the treatments were badly done.

Kuki on Bellenden Road has loads of good reviews as hairdressers on this forum, including from me. I would never go anywhere else.

[pps]

how it works is you tell them what you want if it aint what you what dont pay simples

[LadyNorwood]

pps Wrote:

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> how it works is you tell them what you want if it

> aint what you what dont pay simples

that's all very well, but then potentially you're left with a terrible haircut which takes ages to grow out and you have to pay to have it put right....

[pps]

no you get them to put it right. i know as an ex had a very bad hair cut at queens in old kent road ,they coloured it cut it done it all arse about face they coloured it so they got charge for a full head colour insteard of cutting it first and charging a half colour anyway until that point queens had never refunded anyone .they did me in full and paid to have it done somewhere else she went to browns in bromley and they even said how bad a job they made .also when i have mine cut if it aint what i asked for then i wouldnt pay but that hasnt happened to me as my guy always cuts it how i ask it to done.

[tash b]

If I hadn't been told the colour would fade to how I wanted it as soon as it was finished I would not of paid, they assured me it would loads as they knew I was not happy with it, I washed it loads and it didn't so I went back as you can see from my post above that is how I got treated when I did go back.

[LadyNorwood]

pps Wrote:

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> no you get them to put it right. i know as an ex

> had a very bad hair cut at queens in old kent road

> ,they coloured it cut it done it all arse about

> face they coloured it so they got charge for a

> full head colour insteard of cutting it first and

> charging a half colour anyway until that point

> queens had never refunded anyone .they did me in

> full and paid to have it done somewhere else she

> went to browns in bromley and they even said how

> bad a job they made .also when i have mine cut if

> it aint what i asked for then i wouldnt pay but

> that hasnt happened to me as my guy always cuts it

> how i ask it to done.

how do you put right a terrible haircut that could take months to grow out??

[alice]

headnizm has outlasted many other shops on lordship lane.

[pps]

you get a shorter cut that looks good

[Jacky]

Tash b u don't know what ur talking about I've been going to headnizm for years and they always give good customer service. I would recommend them to anyone, I always have a laugh in their with all the girls, and always come out loving my cut and COLOUR. 10/10 for headnizm

[tash b]

Jacky well my experience there was bad well the owner does not know about good customer service, do you work there luv lol

[Jacky]

Don't work their, been getting my hair done their zinc I moved to the area about 4 years ago, and always been very happy with them

[tash b]

Lol ok welcome to East dulwich forum seeing as you just registered and took the time to comment on only my post lol

[Jacky]

Thanks for the welcome, but wow what is your problem, yes I'm new to this, but not only you iv looked at or commented on

[nizms]

hi mrure26 you have the wrong shop as we dont do any beauty what so ever

[nizms]

tash b Wrote:

-------------------------------------------------------

> Just a warning to ladies that decide to visit

> headnizm on lordship lane for a hair colour,

> I was blonde went there and payed a good amount of

> money to go what I made very clear a light brown

> turned out black was told to keep washing and will

> fade well it didn't

> Called them and owner told me to come back for

> them to look well she didn't even bother to come

> over to me and look left it to the hairdresser who

> done it in first place for her to tell me that I

> will have to pay another big amount of money to

> get it brown, and I should of come back earlier

> make up your mind told me would fade.

> Never will that place get my money again

> disgusting customer service from the owner.

> Have now had my colour corrected at bounce on

> forest hill road wish I had gone there from start

> there brilliant.

dear tash B

HOW ITS MY TURN . IF I REMEMBER YOU HAD YOU HAIR DONE AT MY SALON 3 YES 3 MONTHS AGO . BY ONE OF MY STYLIST WHO ALSO HAS YEARS OF EXPERIENCED IN COLOUR. YOU WHERE GIVEN A VERY LONG CONSULTATION WHERE THE COLOUR WE USED ON YOUR HAIR WAS SHOWN TO YOU WHICH WAS A LIGHT BROWN NOT BLACK. WHEN EVERYTHING WAS FINISHED YOU WHERE HAPPY AND PAID FOR A JOB WELL DONE.

LAST WEEK I THINK IT WAS WE HAD A PHONE CALL FROM YOU SAYING YOU NEED YOUR ROOTS DONE AS IT HAD BEEN 3 MONTHS AGO AND WANTED TO TALK TO THE STYLIST IN QUESTION ABOUT GOING LIGHTER THAN LAST TIME I BOOKED YOU IN AND DID SAY WE WILL HAVE A LOOK. SO YOU CAME IN THE STYLIST WHO DONE YOUR HAIR WANTED TO HAVE A CHAT WITH YOU FIRST ABOUT YOUR HAIR . AS I HAD TOLD HER WHAT YOU STATED ON THE PHONE . MY REPLY TO HER WAS IF YOU NEED ME THEN ASK ME TO COME OVER WHEN THE CLIENT IS HERE .SO WHEN YOU CAME IN THE STYLIST WENT AGAIN THROUGH THE COLOURS THAT WHERE USED AND THAT YOUR HAIR WAS ALOT LIGHTER THAN BEFORE. AND YES SHE DID SAY IF YOU WERENT HAPPY WHY DID YOU LEAVE IT 3 MONTHS TO SAY ANYTHING.THE REASON I DID COME OVER TO YOU THE STYLIST AS SAYING AND DOING EVERYTHING I WOULD HAVE DONE AND HAVING HEARD THE CONVERSATION .I DIDNT NEED TO COME OVER AS YOU WERENT COMPLAINING JUST AS I LEFTED THE SALON YOU THEN ASKED IF YOU WILL BE CHARGED FOR YOUR COLOUR AND THE REPLY WAS YES. YOU DIDNT ONCE ASK TO TALK TO ME. WHICH WOULD HAVE BEEN COMMON PRACTICE TO ASK FOR THE OWNER .

NOW THE TRUTH AND BEEN TOLD .

[tash b]

My hair was black not brown for a start have been told by several hairdressers that the colour came out so dark because it was left on for 40 mins which didn't need to be that long on blonde, you all kept telling me it will fade you even told me that on the phone which it didn't and when I came back I did moan about paying again so you obviously wasn't listening that good and you as a owner told me to come in at half 10 and your words we will have a look but no you stayed at the back bit out of sight listening as you reckon, I will end this now as you know and I know the truth you can justify all you like on this but your customer service as a owner is crap full stop.

[sabiha]

Hi nizms,

What's with the capital letters? Is the caps lock button on your keyboard stuck or are you shouting? Remember the title of this thread?

sabiha

[Otta]

I really don't understand why anyone would accept a hairdresser telling them to just wash their hair a few times and the colour will get lighter. Surely if correct, that would just mean it was a rubbish dye, which wouldn't be acceptable either.

Personally I'm inclined to believe the shop here, because the OP doesn't really make sense or ring true.

I'm a bloke, but when younger and less bald I used to have bright red streaks in my hair from headnizm, and always really liked the people in there. This was 10/11 years ago though to be fair.

[tash b]

Otta the stylist that done my hair in there is a friend so really not going to disbelieve what she told me and colour does fade but myn didn't,

I have no reason to lie and post this in the beginning and not same people there now as there was 10/11 years ago

[Otta]

So you're slagging off the company your "friend" works for? That will do her job prospects the world of good.

[tash b]

well nothing for you to worry about otta