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The receptionist did request a phone call and there was an issue where seeing the symptoms would have been helpful , plus I had questions I wanted to ask - but I just got a text with very generic advice (e.g. if X happens, go to A&E). You can definitely request routine appointments by phone. Perhaps it's at the doctor's discretion with same day ones. Having said all that, I think it's a pretty good surgery compared to some. -
I recommend Andy—he was punctual, tidy, resourceful, clear about timing and pricing, and did quality work at relatively short notice. I would use his services again and have already recommended him to friends. -
You can still request a phone appointment with a doctor, I think, if it's an issue you need to ask questions about? Or, I have had questions quickly answered by a GP via their online system. Hopefully all this is teething problems, and the staff as well as patients are having to get to grips with a relatively new system. I can fully understand that it is much better all round if GP face to face appointments are saved for things that need a physical examination, and it must mean that patients who do need one are seen more quickly than under the old system? -
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