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Relatively recently, they employed a couple of young people on front desk work they were excellent. I don’t know if they’re still there. And yes, they may be doing something on their computers that’s important but when you see people queuing and no one appearing for many minutes the system seems inefficient. Some simple changes could make a big difference. But those changes would have to come from management rather than individual workers choosing to jump up and help. -
I'm happy not seeing a GP face to face. I had WhatsApp video appointments a couple of years ago,which ended up with me being rightly sent to Tommies A and E. I see nurses from time to time at TJ, I always have a good laugh with both them and the blood test people. I see the practice nurse at FH from time to time and it feels like visiting an old friend. I'm not sure whether social media has made us a more negative nation, or it just feels this way due to some of you who post on this forum. The majority of posts in ED matters and on the transport thread are complaints How would you define lazy and useless? There is a spectrum of productivity, and of customer service. Some excel at one or both, but I'm not sure at what point workers drop below an acceptable level. When I am unhappy I will complain to an organisation. Some respond better than others. One of my first posts over a decade was to complain about a local shop. It's a funny anecdote which is essentially a "Ok you don't want my money so I'll go and spend many 100s of pounds at a different company" but I regret not dealing directly with the shop rather than getting pointless revenge many years later. Still won't use the shop though. -
Now as an ex patient my impression was that their is a general lack of accountability or responsibility by the staff at FHRGP and heaven forbid you should disagree with them, "not allowed". They want total control with no scrutiny. How that practice survives, I really don't know. That being said, two or three of the staff are excellent. -
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