Jump to content

Recommended Posts

Hi


Just wondering if anyone else having problems with the swim school follwoing transfer over to Peckham. One childs class cancelled ie taken off timetable and others fully booked even though we had priority booking...

P***sed off ++


Am about to tear a strip of various levels of staff by email and wondered if ours is an isolated case or if more folk out there?


JDR

There are definetely more folk out there that share your anger/concern JDR. I started a thread recently about the incomptence of Fusion on many levels: customer service, cleanliness, facilities; pretty much everything. Seems like most ppl in area share these thoughts.


It really is inconceivable how a chain of health clubs can be so P**s poor and continue to get away with it. If we want to go to a health club,there isn't much else choice.

Let us know what they're excuse is. I was told last week it would take 'about a year and a half' to fix the pool at ED Fusion. A year and a half. Quite remarkable isn't it? I'm still boggled by it.

We decided not to transfer in the end because it was all so chaotic...they treated the ED teachers appallingly and I had to really push for my refund - only getting joy from a new member of staff - I wonder how disillusioned she is already? Unsurprisingly I got no apology from ED management for the hassle incurred trying to get my refund.


I have never known an organisation so poorly run.


I think it's worth CC any complaints to the council so that they are aware of the issues.

None of you know our tale, and I won't bore you with it. However, Fusion run most of Southwarks facilities. Southwark council are doing refurbs to try and improve accessability etc. They however, until this week were little aware of poor service... I have now started correcting this knowledge gap (may have got a bit excited - note to self, no complaint writing via email with red wine). I got excited and complained to several levels of managemnt, local councillors and to Tessa Jowell (my local MP). I've had good responses from the bosses, none from the middle managers. The people I've spoken to were appalled at the standards and are trying to engage people (bearing inmind she phoned me after 6pm on a fri and was on the phone for 45 mins, I'm feeling genuine good will). Can only suggest that others feed either to local councillors or Southwarks leisure managers. I suggested that they try a station manager corner for leisure facilities. Don't know if they will take it up though

JDR Wrote:

They

> however, until this week were little aware of poor

> service... I have now started correcting this

> knowledge gap (may have got a bit excited - note

> to self, no complaint writing via email with red

> wine). I got excited and complained to several

> levels of managemnt, local councillors and to

> Tessa Jowell (my local MP). I've had good

> responses from the bosses, none from the middle

> managers. The people I've spoken to were appalled

> at the standards and are trying to engage people

> (bearing inmind she phoned me after 6pm on a fri

> and was on the phone for 45 mins, I'm feeling

> genuine good will).


I wouldn't be so optimistic.. i did the same myself about a year ago, and after a flurry of phone calls, nothing further came of it.


http://www.eastdulwichforum.co.uk/forum/read.php?5,164891,174663#msg-174663


I obtained a questionnaire from Fusion they were very keen to act on and circulated it on her,e even:


http://www.eastdulwichforum.co.uk/forum/read.php?25,177461,177461#msg-177461

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Of course they do, watching cookery shows and buying cook books is a national pastime. However you raise a good point that some people claim they are time poor and end up eating out / takeaways as sometimes a quick macciedee is cheaper and easier than making a quick nutrious family meal.  However to put it in balance, not many people have the knowledge, confidence and time to cook Persian so good luck to team persepolis on this venture. 
    • London doesn’t have a lot of Argentinian places specialising in empanadas, which suggests demand isn’t that great. There are many neighbourhoods with none at all or even nearby.  So for a mini-chain like Chango (several branches in SW London) to open here where there’s already a well established family run place doing the same feels a bit off.  I’ll be giving Chacarero my ongoing custom. 
    • This is so helpful, everyone, thank you. @green bean Yes we have just (as of yesterday) installed the same external blinds you mention! We already had blackout blinds and we now have the external awnings too. Of course that will guarantee the end of the summer sunshine but I can see that they're going to be helpful as they let the light through but not the glare of the sun - I'm fed up of working in darkness with both the blackout blinds closed on sunny days. We'll see how we go with those for a bit but I reckon we'll get a couple of quotes from the other recommendations in case we end up going the whole hog. @penfold Love the idea of getting solar+batteries to offset the electricity usage so will look into that.  Thanks, all.
    • Yes Sally, I've emailed him several times since Xmas. I don't contact Councillors frequently but when I've done so over the years, I've found them generally engaged and responsive. It's unprecedented to just be ignored and, regardless of the query I'm raising, that's worrying from the point of view of  our local democratic voice. Its a Councillors role to represent local people! A different thread on here made reference to a lack of response from one of our ward councillors and, since there are only two, I'm guessing it's the same one. I'm following up my own concern separately but I'm asking on here about whether others have had the same problem. I'd like to think it's a one-off but, increasingly, I suspect it's not. Hope that gives a bit more context!
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...