Do not use these end of tenancy cleaners no matter what

[DulwichElsi]

Hi SE22ers

So I'm writing this because I wished I was warned by someone about what charlatans these cleaners are. Some people previously recommended these people for an End of Tenancy clean (they lived next to Goose Green like us) but they were just awful.

If you search for end of tenancy cleaners in East Dulwich, they come up.

They also have various alias: www.endoftenancycleaning-london.org.uk www.besthousecleaning.co.uk

www.bestcarpetscleaninglondon.co.uk

They were late, all they did was wipe over surfaces, left the place dirty and the ONE cleaner they sent over was rude and refused to speak English. She also refused to clean caked areas of dirt when I came back to pay.

I sent them video evidence and photos of this and they refused to refund me the money or even to make her do the job. I even have videos showing me cleaning the areas that she should've cleaned. Including the toilet, the shower, the tiles. It as a joke.

I spent days off work and loss of earnings to be there for the cleaner.

Then because our landlord was unhappy we got them to come back. She was 2.5 hours late. She then refused to clean today and swore at me and waved her hand in my face. I spoke to the "head office" on the phone and they refused to refund me the money or make her finish the job.

It's been hell. Utter hell. And I wish no one else have to go through the collosal hassle that my husband and I have had to go through. It was expensive too and in total ?153 with the carpets.

It's not just about doing the job properly. It has added several days or knock on effects of negotiating with landlords, missing work and having to clean ourselves, even though we paid for this service.

If I am allowed to on here, I'm happy to post the pictures and the cleaning pics and videos, including that of me having to clean the counters while the cleaner packed up.

L

[Nigello]

Go to trading standards, otherwise other people run the risk of getting ripped off. http://www.southwark.gov.uk/info/200098/trading_standards/1462/information_for_consumers

[DulwichElsi]

Thanks, I will do. Any other recommendations and I'll post there