It's for this kind of reason that I get most of my supermarket groceries etc delivered!
There are still sometimes hiccups, but it's not nearly as stressful as going to a large store like that.
It's not really a bizarre policy if you are swimming in Southwark's other swimming pools free of charge in lieu of the Dulwich pool you are still paying for.
If you paid to use other venues they should either reimburse those costs or reimburse an element of the Dulwich membership.
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