Not getting the advertised 25% discount from GBK East Dulwich for East Dulwich Picturehouse member

[actuarygi]

Recently I went to the GBK Burger with my wife and my daughter. We expect to get 25% discount off the total food bill from our East Dulwich Picturehouse membership based on what was advertised as member benefit. However, we were only given a discount of 18% and the manager said to us that it was the right discount as it was what came out from the discount button on his till. I enquired with the Picturehouse and they confirmed to me that the 25% discount should stand, and had no explanation of why this did not happen with GBK East Dulwich. I have emailed GBK since last week but have not received a reply yet.

Just wondering if anyone has any similar experience recently ?

[Callie]

If it were me I would email Picturehouses to the email on their website & attach photo of your GBK receipt and see what they have to say - they clearly state 25% discount on their website. Let us know what they say.

[bels123]

Looks as though it is 25% but only on adult food, not junior.

[1maura]

I used to go for the lunchtime special with work colleagues and we were getting the 25% discount for about 6 months and then one day I went in and the manager said it didn't apply on the lunchtime special according to the discount button he used on the till- Haven't been there since! It works fine at the one in Greenwich!

[Callie]

bels123 Wrote:

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> Looks as though it is 25% but only on adult food,

> not junior.

where does it say that? On the Picturehouses website it says 25% off GBK bill up to 4 people, doesn't specify adults or children

[Mugglesworth]

The discount is exactly 25% of the food not on the kids' special menu. Could be that the kids' offer is discounted already so additional discount is not permitted? This is usually a condition of such offers.

[actuarygi]

Mugglesworth Wrote:

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> The discount is exactly 25% of the food not on the

> kids' special menu. Could be that the kids' offer

> is discounted already so additional discount is

> not permitted? This is usually a condition of

> such offers.

The Maths seems to suggest this was the case, as 25% of the total excluding kids meal is 4.35 pound. But this does not explain why 25% discount did not apply. The Picturehouse member benefit clearly states "25% off your total bill at Gourmet Burger Kitchen (up to four people, excludes Bluewater)" without any mentioning of condition. Neither does the GBK menu contains any suggestion that the Kids meal has already been discounted. The price of 6.95 pound is in fact a regular price. I did email the query with the invoice to Picturehouse, but they have no explanation for it other than noting that 25% discount off the total food bill should apply.

https://www.picturehouses.com/cinema/East_Dulwich_Picturehouse/buy-membership

http://www.gbk.co.uk/menu