Reporting Forest Hill road post office in- cash miscounted at till - anyone had a similar situation?

[lauracg]

Hi,

Here is what happened to me and I would like to know if anyone has encountered a similar situation.

Yesterday afternoon I went to Forest Hill Road post office||(SE220RR) to post a parcel, whilst at the desk I asked for a ?50 cash, the cash teller took out ?10 notes and counted the cash in front of me and I took it without double checking. My mistake as my two young children were in the shop and my eyes were on them. Later when I looked in my wallet for ?30 I realised that I had only a total of ?40 and one of the ?10 notes was folded in half.

I am 100% sure no-one has tampered with my bag and wallet in the short amount of time it took me to realise.

Today I went back to the post office and asked them to check whether they had a surplus ?10 from the previous day and explained what happened, leaving open the possibility that it could have been a genuine "miscounting" mistake on their behalf.

I was told the manager was not in the shop and I should return tomorrow morning to speak to him about this matter.

Now this is a serious matter and I am not making accusations, to be clear I am pointing out that I have a ?50 receipt in my hands and I was given only ?40 in notes of ?10 of which one was folded in half (to my utter surprised).

Has anyone had a similar experience with this post office?

I will see what the manager has to say tomorrow, but I feel rather disconcerted at this point - surely they count their money each day at the end of the day.

Should I report this incident to the local police?

[dbboy]

Generally the service provided comes down to who is behind the counter on the day, the younger gentleman is always very articulate and helpful, the more elderly gentleman who I have not seen for sometime, I find mumbles and so is harder to understand. Only had one instance with the woman and from memory she asks questions that with a little thought would not need to be asked.

I always much much preferred the Post office in Woodvale, but once the Post Office ceased there was left with the FHR PO being the most local one.