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advice on BT phone line repair

By KirstyH
November 1, 2015 in Request a Tradesperson

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KirstyH

Posted November 1, 2015

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Posted November 1, 2015

I can't get a dial-tone on my BT landline (package with broadband, due to expire in Jan). There's nothing wrong with the line according to their testing, and the physical handset rings and msges are being left on 1571 (which I cannot then retract as I can't dial 1571).

Are there private phone line technicians that can look at this? How much do you think they would charge?

BT Sales have told me my options are

- BT engineer visit with cost of ?130 - I would be liable to pay this if fault is internal to my property, so a direct risk and I'm happy *not* to get this repaird;

- Pay ?17.99 pcm line rental for the landline service I'm not getting (3 months - Oct to Jan) when the one-year package expires and I can leave BT without cost;

- Pay an early termination fee of ?108.

Aside from the fact they are 100% disinterested in keeping customers, somewhat more helpfully the BT Faults person suggested I find a local phone-line technician.

Advice please. Thanks alot.

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