FYI - Update on slow Virgin Media broadband in East Dulwich

[ribrob]

I know on the forum quite a few folk have reported issue around slow speeds in ED.

The issue causing problem for us all - F003487026 - was due for review this month.

The aim of the review was to determine whether the contention problem (over-subscription of the service in the area) was still a problem that needed to be resolved.

It has been decided that it does not, so they have set a new review date of 18/05/2016.

This issue has now been open for over a year, as you'll see from this thread...

http://community.virginmedia.com/t5/Speed/Shocking-speeds-would-like-a-refund/td-p/2660480

...and has been up for review at least twice last year and determined as not necessary to resolve.

So if any of you are still getting issues, please continue to report it.

Don't call customer services or complain on twitter - nobody at the end of those services can do anything for you.

Go to the support forum and post about it here instead...

http://community.virginmedia.com/t5/Speed/bd-p/Speed

Sign up to the service at http://www.speedtest.net/ to measure and record the proof you need. Here's mine...

http://www.speedtest.net/results.php?sh=d85b472e4bda0b8624c3c64f782e399c&ria=0

...as low as 0.30 Mb/s on a 100 MB/s account. Insane.

They *will* give discounts for people who complain and can demonstrate the service is not performing as advertised.

You just need to collect evidence, make it known and demand a discount until the matter is resolved.

Note that Virgin Media are preparing to put the claimed speed up from 100MB to 150MB soon, and there's also talk about a public Virgin Media wifi network piggy-backing off residential customers wifi networks.

If these things come to pass, it's all the more important that the service in the area is upgraded accordingly to meet current and future demands.

I currently get a rolling ?10 discount.

I'd be interested to hear what other people are getting.

And what people reading this get as a result of complaining having read this.

Please post here so we can keep track of this.

That way we can ensure we all get compensated equally, but maybe even make a difference and get it resolved.

Rob

[red devil]

I'm currently getting a ?9.50/month discount...

[Dulwichhound]

?50 refund and rolling ?20 discount.

[ribrob]

Dulwichhound Wrote:

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> ?50 refund and rolling ?20 discount.

Wow - ?20, you must have been really annoyed with them!

You do that over the phone or the forums?

Rob