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Couldn't agree more with the frustration. I avoid it like the plague but made the mistake of picking up a parcel a couple of months ago and it took them 20 minutes to find it. This was after queuing for an hour. All the pickup parcels were just in a massive heap with no order or organisation so they manually had to search for everything. Bizarre and deeply annoying as if run well it could be a good asset to the Post Office and of course the community. Also, very much agree with the point re not taking it out on counter staff as it must be a terrible and demoralising environment to work in.
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Post Office Lordship Lane is Broken
Moovart replied to giggirl's topic in General ED Issues / Gossip
It's my understanding that it's private delivery companies such as Evri that have the post office as a delivery point so you can't redirect those parcels to Peckham SO as that's only for Royal Mail but, yes, probably worth trying a different drop off point. As you say a lot of the queue is for people dropping off and picking up parcels to and from Evri and other companies, kind of like a private sorting office, and while there is clearly a huge demand for this service, the post office was never designed for the number of parcels it is now required to deal with resulting in long queues and lost or hard to find parcels. This messes up the efficient provision of other core PO services including cash/bank services now there are no banks in ED. I think this one office is being required to do too much for its size. -
Post Office Lordship Lane is Broken
Rockets replied to giggirl's topic in General ED Issues / Gossip
I think one of the problems with Lordship Lane is the sheer number of people using it to return items as it is now one of the only Evri parcel return points - I have been in there a few times (with an Evri parcel return I hasten to add) and everyone seemed to be doing the same. Either that or posting bags full of small sized packages each one that took a few minutes to deal with! I agree - it's definitely not working but I don't think the Post Office really cares as the business is on it's knees and I suspect many of the poor staff having to endure it are too. -
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Post Office Lordship Lane is Broken
giggirl replied to giggirl's topic in General ED Issues / Gossip
There are a number of reasons for the long wait time and improvements can be made. The counter staff is inexperienced. They all started work at the PO in November 2025. There are 5 work stations. On a normal day there are only 2 of the 5 stations open for service. On a good day there are 3 workstations open. On one day just before Christmas there were 4 open. In all the decades I have been using that PO there has never been an instance of all 5 windows being open. If they could aim for having 3 of the 5 windows open and serving customers at all times that would make a huge difference. 2 windows is not enough. Recruitment and training are problematic. Sickness is a problem. I think it is a very stressful work environment. Please do not complain directly to the counter staff. They are powerless. I use the PO every day. 6 visits a week. I run a small business. I can no longer use LL - I have to travel to a different PO. Because I visit every day I have had plenty of time to observe and IMO the one service they need to stop immediately is allowing people to collect deliveries directly from the PO. Why, because that location is not equipped to deal with it. Here is an example of why it needs to stop. Today the queue was long with 2 windows open. One customer was collecting a package. The package could not be found. One of the 2 serving staff spent just under 15 minutes (yes, I timed it) looking for the package. It still wasn't found and the customer left empty handed. For 15 minutes there was only 1 member of staff attending to the queue - the other was looking for a package. This happens a lot - I promise you this happens every day. If you are an ED resident considering having your packages redirected to Lordship Lane then please don't. They cannot efficiently provide this service. Redirect to the Peckham Sorting Office instead. -
Recommendation of Vitamin for 3year old
BurleyJ replied to BurleyJ's topic in The Family Room Discussion
Thanks Sue -
Thank you, I have reported someone who was sleeping on the street this morning.
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This isn't true either. In the year up to June 2025, the UK had 898,000 immigrants and 693,000 emigrants. Net migration was therefore +204,000 into the UK. https://www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/internationalmigration/bulletins/longterminternationalmigrationprovisional/yearendingjune2025
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Fully functioning lovely chest of drawers, three drawers. Great condition Available now for collection in East Dulwich. £20 -
Hi, it’s only for prop reasons so if it’s a used one or a out of date one must be bright red if anyone has one laying around drop me a message thank you
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Does anyone know why the waiting time is so long? Are all the counter spaces being used? If so, it's hard to see how things could be speeded up within the existing building. Is the office short staffed eg due to illness? Are the queues at particular times of day which may coincide with staff breaks? Are the counter staff inexperienced or lack full training or are just very slow? Is the manager inexperienced? Do the customers have things which may take a long time? I'm sure there are other potential reasons. Without knowing what the issues are, it's hard to say how things could be improved.
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Post Office Lordship Lane is Broken
Spartacus replied to giggirl's topic in General ED Issues / Gossip
Maybe, temper the complaint to say that it is a popular, well used service but understaffed by helpful people, often resulting in long queues of over an hour. Make it less about how bad it is but how well.used and needed it is 😉 -
Hi thanks
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Southwark has a tenants organisation or citizen advice
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Post Office Lordship Lane is Broken
giggirl replied to giggirl's topic in General ED Issues / Gossip
I think Lordship Lane is an exception and needs to be complained about. Next time you're out and about take a look at the queue - it is not unusual for it to go past the Dry Cleaners and sometimes even past the Japanese restaurant. It needs urgent action. It is not acceptable to queue for an hour and 15 minutes to be served whilst the Post Office figures out its next business model. The PO does not care about its customers or its staff (Mr Bates v The Post Office anyone). It does not like getting complaints. Complaints are untidy. -
I speak as an ex employee of Southwark Libraries btw. Went to print off a document, had to join (Grove Vale) the sign up process was a QR code! My pet hate when used in restaurants etc. We talked about my printing needs, apparently I could have printed from my phone! (email) A customer was enquiring about a book, they quickly established no copies available for loan - but checked whether an audio copy was available! I know I probably sound 100 years old but I am online and on the mobile frequently. Lots more than some contemporaries. Positive vibes all round, pleasantly surprised
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Hi any one out that can give advice on Housing benefit problem
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My understanding was that the Post Office Crown Offices counter service was going to run from smaller local centres, like the existing Sub Post Offices in shops. Or at least that that is being looked into. There's a thread on it on here somewhere. So I suspect that management is already well aware of the issues. But hopefully complaining might help speed up the changeover. On the other hand, it would speed up the closure of this office, and on the other thread many people were complaining about that!
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What type of topper is it? Do you have photos? -
If like me you are a regular user of the Post Office then you don't need telling that the Lordship Lane branch is broken. The average wait time recently has been 45 minutes but today it was over an hour. The only way to get improvement is for the Post Office to receive a significant number of complaints about this branch. Please find below a link to the Post Office complaints portal. If it makes you feel better, make your complaint whilst waiting in the queue and make sure to pass the link on to others in the queue. The branch is at 74-76 Lordship Lane, London, SE22 8HH (you will need this for the form). The link is https://www.postoffice.co.uk/contact-us/in-branch-customer-experience A word of warning - whilst looking for Post Office complaints portal I kept on being redirected to Royal Mail complaints. Do not complain to Royal Mail - this is not a Royal Mail issue it is a Post Office issue. I think the Post Office is being quite crafty on its website because it makes it's complaints portal hard to find and keept redirecting to Royal Mail. Also, I politely ask that you do not rant at the staff in the branch. I am sure each and every working day for them is hellish. Branch staff are powerless so ranting achieves nothing and slows down the queue even more. I think it is important for all of us to complain and not suffer in silence. Effectively we have lost a local service as it is unviable.
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They haven’t all been collected and it’s very much a problem if you are using a pavement and there is an obstruction - particularly if you are visually impaired, in a wheelchair or pushing a buggy.
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Refresh & Restore Yoga Workshop with Sarah at PUSH Studios. If you would like to start the New Year, calm, relaxed and clear headed, then join us for our January Refresh & Restore Yoga Workshop. This workshop will begin with a hatha yoga practice, focusing on physical postures which open and stretch the body. As the session progresses, we’ll transition into Restorative Yoga, where you’ll experience the healing power of stillness. Using bolsters, blankets, and other props, your body will be fully supported as you relax into longer-held supine poses, allowing for deep mental and physical release. This workshop is perfect for replenishing energy, and leaving you feeling refreshed and at peace. No experience of yoga necessary. All props provided. Book online here. You can find PUSH Studios on Blackwater Street, just off Lordship Lane, behind William Rose Butchers. We are small studio offering Pilates, Yoga, Barre, Dance Fit, Adult Ballet and more, with no membership fee and the option to pay as you go. Come and check us out. -
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