Online home deliveries of groceries

[Alan Medic]

I wanted to send someone, who can't go out for fear of getting the virus, some shopping. I tried Waitrose, Ocado, Sainsburys, Morrisons and Iceland. No delivery slots available. Any others I could try? The person lives in SE25.

[Sue]

Tesco. I had a home delivery from them last week. Assume they must deliver to SE25.

However obviously the situation has changed since last week, and I did have to get a late evening delivery.

ETA: Also, I've never used them and don't know their delivery range, but Aldi and Asda?

I think the Co-op delivers, but not sure whether that's just click and collect.

[sleepy-li]

apparently morrisons are recruiting to try and cope with demand.

just got my 90 year old great grandfather a tescos account as he couldnt get any delivery slots (hes in lee green, se12) - the first slot available is april 2nd

[Charlottie79]

(Please note I won't respond to direct/private messages or be drawn into dialogue, it's intended to be a helpful post only)

I work for an online supermarket and slots are booked for the next 3 weeks across all retailers - I suggest if you see a slot, even if it's 3 weeks away, secure it now so you know you have something in the future.

It may not seem like it but supermarkets and manufacturers really are doing all they can to keep food moving through the supply chain and on to the shelves. I'm not aware of any that prioritise an online shopper over a store shopper. but some postcodes, especially in London, may have online orders picked from a dedicated 'dark store' therefore not being picked from a shop.

Websites and apps are very slow due to the volume of online traffic so if you're asked to wait in a virtual queue before you can start shopping, it will be because they're trying to move customers through checkout without it crashing - online shopping will take much longer than normal, which is tedious, but a cuppa, classic fm or an audio book could help.

Substitutions and missing products will be very common and you won't always get what you were after.

- if items you normally have are no longer visible on the website, it's because they've been removed from the assortment

- if an item is showing as out of stock but still visible, they'll be hoping to get more stock in

- and if it's showing as in stock but is subbed or missing when delivered, it's unfortunately a case of when your order was picked, it had all gone

Thank you and look after yourselves

[JohnL]

People are obviously going to buy fresh produce and bread/milk/coffee/wine from local stores and if you are self isolating someone else will for you (a friend or a mutual help group).

It's a small risk. Not sure whether we should wear gloves (or just wash your hands as soon as you return).

[Sue]

Charlottie79 Wrote:

-------------------------------------------------------

> (Please note I won't respond to direct/private

> messages or be drawn into dialogue, it's intended

> to be a helpful post only)

>

> I work for an online supermarket and slots are

> booked for the next 3 weeks across all retailers -

> I suggest if you see a slot, even if it's 3 weeks

> away, secure it now so you know you have something

> in the future.

>

> It may not seem like it but supermarkets and

> manufacturers really are doing all they can to

> keep food moving through the supply chain and on

> to the shelves. I'm not aware of any that

> prioritise an online shopper over a store shopper.

> but some postcodes, especially in London, may have

> online orders picked from a dedicated 'dark store'

> therefore not being picked from a shop.

>

> Websites and apps are very slow due to the volume

> of online traffic so if you're asked to wait in a

> virtual queue before you can start shopping, it

> will be because they're trying to move customers

> through checkout without it crashing - online

> shopping will take much longer than normal, which

> is tedious, but a cuppa, classic fm or an audio

> book could help.

>

> Substitutions and missing products will be very

> common and you won't always get what you were

> after.

> - if items you normally have are no longer visible

> on the website, it's because they've been removed

> from the assortment

> - if an item is showing as out of stock but still

> visible, they'll be hoping to get more stock in

> - and if it's showing as in stock but is subbed or

> missing when delivered, it's unfortunately a case

> of when your order was picked, it had all gone

>

>

> Thank you and look after yourselves

Thank you, that's very helpful.

[IlonaM]

Been notified that my Sainsburys delivery today will not have milk, eggs, flour etc. so there is an impact of the store-raiding on online deliveries, if you can find a slot that is - S'burys no slots available for next three weeks as far as i can see.

ETA: given up trying to get through on phone after an hour. Have replied to an order confirmation email requesting registration and that they implement an online option for others to register as disabled/elderly/vulnerable. Hopefully it makes its way up the chain of command. Nope email rejected. There must be a way of contacting them by email??

[JohnL]

Amazon is taking on staff (those let go by restaurants and pubs) - I think the supermarkets need to also.

Apparently pubs and restaurants can now legally act as takeaways.

[Sue]

IlonaM Wrote:

-------------------------------------------------------

> Been notified that my Sainsburys delivery today

> will not have milk, eggs, flour etc. so there is

> an impact of the store-raiding on online

> deliveries, if you can find a slot that is -

> S'burys no slots available for next three weeks as

> far as i can see.

>

> ETA: given up trying to get through on phone after

> an hour. Have replied to an order confirmation

> email requesting registration and that they

> implement an online option for others to register

> as disabled/elderly/vulnerable. Hopefully it makes

> its way up the chain of command. Nope email

> rejected. There must be a way of contacting them

> by email??

Tesco also has no slots available at all. Its slots go up to 7 April, and all full.

I too would like to know how people can register as being in the high risk group.

I wish I had bought a lot more stuff now on my last order, or as much as I could given the restrictions.

It's all very well to accuse people of stockpiling, but what are you supposed to do?

[Blah Blah]

It's becoming impossible now to get essentials unless you can get to a store as it opens and do a trolley dash! And there seems to be no end to it! Most shelves are stripped within a couple of hours, even with the rationing.

[Alan Medic]

The only reason I presume people are panic buying is fear of there not being food in the shops. Yet there is no indication that there is a shortage of food in the country. So why do it? Herd mentality?

[diable rouge]

Ocado has suspended it's service due to the high demand, but will honour existing orders. I expect it's a logistical thing rather than not having enough food, as all the supermarkets seem to be saying there's no need to panic buy as there's enough food to supply the nation if people shop normally. Perhaps when the panic buyers start scoffing the mountain of food they've bought and start wiping their backsides with the 2 year supply of bog roll, the rest of us can shop normally...

[singalto]

Ocado let my 83 year old father down. His delivery was due last Thursday but Ocado then changed it to the Monday. They did not deliver on Monday and didn?t apologise until the following day. My dad is very vulnerable and has been left in the lurch by Ocado.

[Sue]

singalto Wrote:

-------------------------------------------------------

> Ocado let my 83 year old father down. His delivery

> was due last Thursday but Ocado then changed it to

> the Monday. They did not deliver on Monday and

> didn?t apologise until the following day. My dad

> is very vulnerable and has been left in the lurch

> by Ocado.

That is terrible. Did he get his delivery in the end? Did you complain?

[Pugwash]

Wiltshire Foods and Oakhurst Foods are very good and most of their stuff is a reasonable price. They have good choices - see on line details. Not sure whether they would have more delivery slots free - certain areas have set delivery days. have a friend in Gants Hill who is 72 and he has a fortnightly delivery at the moment as he alternates with eating out and cooking from scratch.

[hpsaucey]

Coop on demand have delivery availability where I am (SE15) for Monday onwards. You have to enter your postcode first to find out...

HP

[JohnL]

hpsaucey Wrote:

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> Coop on demand have delivery availability where I

> am (SE15) for Monday onwards. You have to enter

> your postcode first to find out...

>

> HP

20 items max - which is fair for a basics shop :)

[Jennys]

Sainsbury?s cancelled my online order for today and one I made for a few weeks? time. These were booked some time ago.

[JohnL]

Look at the wholesalers who supply pubs and restaurants normally if you are stuck.

They are looking for customers.

[Alan Medic]

Jennys Wrote:

-------------------------------------------------------

> Sainsbury?s cancelled my online order for today

> and one I made for a few weeks? time. These were

> booked some time ago.

That's very short notice. Did they say why?

[sally buying]

We let to many people stock pile there is no food left

[singalto]

Sue, mydad did not get his Ocado delivery. My sister tried to complain by phone but was 14000 in the queue. Needless to say she didn?t get through.

[singalto]

I wanted to do a Sainsburys online shop but all slots were booked up until the 8th April so, as I have problems sleeping, I decided to read until midnight and watched the 9th April appear in the delivery calendar: there were no available slots! How is that possible?

[IlonaM]

singalto Wrote:

-------------------------------------------------------

> I wanted to do a Sainsburys online shop but all

> slots were booked up until the 8th April so, as I

> have problems sleeping, I decided to read until

> midnight and watched the 9th April appear in the

> delivery calendar: there were no available slots!

> How is that possible?

I know, I did exactly the same thing. Couldn't believe my eyes.

[Sue]

Really hoping things will get better over the next few weeks, supply wise.

I'm resigned to having some really weird meals based on what is currently in my larder and freezer :))

I'm also really kicking myself for running stocks down over the last few months, and also for not ordering more - even things I don't normally eat - at my last delivery, to make up for all the things I couldn't get.

Hindsight is a wonderful thing :(

Good luck everybody.

ETA: And thanks to all the lovely local community minded people who are getting together to help others in the area.