Caution against Lordship Dry Cleaners
Posted by Rincam07
February 10, 08:32PM
Some months ago I spilled curry on my alpaca wool jumper and had it dry cleaned by Lordship Dry Cleaners (9 Lordship Ln, East Dulwich, London SE22 8EW).
It was returned covered in curry and now with a hole on the front of the jumper. After not being pleased with the patching job they did on the hole, I asked for monetary compensation and was told that the jumper would be sent to an insurance company to be revised and reimbursed for before they could compensate for the item. This event followed 2 months of calling them every week, coming into the shop, and emailing them multiple times. They had my jumper and hadn't even given me my money back for the cleaning.
The clerk said time and time again that they were waiting for the insurance, that he could not give me the managers number because "he would yell at him" and would not give me any proof of this said insurance company. Finally one day he said it would arrive next Monday. When I showed up, a different man was there who gave me back my jumper. When I asked for my compensation he said that the original clerk had been lying to me, that there was no insurance company, and that the business would never compensate me for this. (Why he was honest is beyond me)
Bottom line: I payed 8 pounds to have my alpaca jumper broken, and returned covered in curry. The man in charge of the store lied to my face and wasted my time for 2 months instead of being upfront from the start. I would caution anyone from doing business with Lordship Dry Cleaners for their lack of professionalism and flat out dishonesty.