Barry, A couple of requests from me, one minor one regarding ED station, and one more significant issue regarding Southern's operating practices, which I'd be grateful if you could pass on the the appropriate person in Southern. At ED station, can you remove the faded property advert board nailed on to the fence on the path up to Platform 2. It's been there for around 5 years or more, and has graffiti on it. The houses it was advertising have long been sold, and the sign was simply left there by the developer. Regarding operating practices, I would like to see a change in customer management when tickets are not properly available at stations. There needs to be a pro-active process where Southern identifies problems (ticket machine faults and ticket sales staff absenteism) early, and then puts in people either at the station itself or at London Bridge to help customers buy tickets. I would like to see a major shift from the attitude of "Why haven't you got a ticket? We don't know that station has a problem. Join the queue and wait your turn" to "We know there was a problem. We are sorry we did not provide the ticket sales facilities we should have done for your journey. We are here to help deal with that issue, and to quickly and efficiently sell you a ticket". This would require (1) a process whereby Southern checks in with each station routinely every day and uses that information to manage its London Bridge and other staff, and (2) a change in behaviours and roles, when appropriate, by ticket sales staff. These would lead to much better quality of customer service. I would also like to add my thanks for all your recent efforts and the very welcome tangible improvements at ED and Peckham Rye.
Red/blue striped toddler's hat found on Wood Vale - see attached photo. Hope it can be reunited with the owner!