Talkrot seems of his head. Out of Hours it IS likely they use an OUT OF HOURS SERVICE and its just about possible they might use a call centre. what makes it sound like talkrot was 'on holiday at the time' is that The phone bill said it was a call to India and that he was charged for a call to India, and that the Call Centre Operative said they were in India. Usually if you ask a call centre operative where they are they tell you the city.