giggirl

I think it's partly due to losing the old staff and having a change over, but that's not the whole picture. The LL branch is not coping. I don't think it will get any better without intervention and it is not the fault of the staff; they aren't lazy or stupid. I think it does not have the resources to provide the services it's being asked to provide. It does not have the space or staff to act as a mini-sorting office. Please complain to the Post Office using the link below. They need to know there is a problem https://www.postoffice.co.uk/contact-us/in-branch-customer-experience We are losing a valuable local resource. My advice to anyone is to go to Dulwich Village, Peckham, Forest Hill, Nunhead or Crossthwaite Avenue (behind the big Sainsbury). Lordship Lane is a last resort.

I spend a riddiculous amount of time at the PO. Every day. I watch and I watch closely. Returns take seconds. The wait might be long but the scan takes a second. The only thing that slows down a return is people scrolling through their phones looking for QR codes. Business customers like me take seconds. I might have up to 2 bags of boxes but every one is perfectly packaged and pre-paid. It just needs a scan. Seconds. For customers like me and for returns customers they could just put in a self-service check out and we would all be in and out in minutes. Quicker than M&S. Or, have a dedicated window for scanning and nothing else. No facility to handle money at that window so nobody is tempted to ask for a service other than scanning. That would get the queues down instantly. It is the people picking up things that backs up the queue. The branch is not equipped to provide the service. Next time you're in the branch take a look at the shelf space immediately behind the servers. A few stacking shelves. That's all the space they have. Everything else is on the floor in a mess. I take on board what someone said about the private delivery companies not delivering to Peckham and I didn't know that. The biggest time wasting service of all is Parcelforce. If someone in front of me asks for Parcelforce I want to cry. Long, long, forms need to be filled out by hand, in triplicate. It is Dickensian. Please consider taking a few minutes to fill out an online complaint (link below). I honestly believe that an influx of complaints might make a difference. I don't want to demoralise the staff or anything sinister but the PO needs to see that the branch is broken. https://www.postoffice.co.uk/contact-us/in-branch-customer-experience

There are a number of reasons for the long wait time and improvements can be made. The counter staff is inexperienced. They all started work at the PO in November 2025. There are 5 work stations. On a normal day there are only 2 of the 5 stations open for service. On a good day there are 3 workstations open. On one day just before Christmas there were 4 open. In all the decades I have been using that PO there has never been an instance of all 5 windows being open. If they could aim for having 3 of the 5 windows open and serving customers at all times that would make a huge difference. 2 windows is not enough. Recruitment and training are problematic. Sickness is a problem. I think it is a very stressful work environment. Please do not complain directly to the counter staff. They are powerless. I use the PO every day. 6 visits a week. I run a small business. I can no longer use LL - I have to travel to a different PO. Because I visit every day I have had plenty of time to observe and IMO the one service they need to stop immediately is allowing people to collect deliveries directly from the PO. Why, because that location is not equipped to deal with it. Here is an example of why it needs to stop. Today the queue was long with 2 windows open. One customer was collecting a package. The package could not be found. One of the 2 serving staff spent just under 15 minutes (yes, I timed it) looking for the package. It still wasn't found and the customer left empty handed. For 15 minutes there was only 1 member of staff attending to the queue - the other was looking for a package. This happens a lot - I promise you this happens every day. If you are an ED resident considering having your packages redirected to Lordship Lane then please don't. They cannot efficiently provide this service. Redirect to the Peckham Sorting Office instead.

I think Lordship Lane is an exception and needs to be complained about. Next time you're out and about take a look at the queue - it is not unusual for it to go past the Dry Cleaners and sometimes even past the Japanese restaurant. It needs urgent action. It is not acceptable to queue for an hour and 15 minutes to be served whilst the Post Office figures out its next business model. The PO does not care about its customers or its staff (Mr Bates v The Post Office anyone). It does not like getting complaints. Complaints are untidy.

If like me you are a regular user of the Post Office then you don't need telling that the Lordship Lane branch is broken. The average wait time recently has been 45 minutes but today it was over an hour. The only way to get improvement is for the Post Office to receive a significant number of complaints about this branch. Please find below a link to the Post Office complaints portal. If it makes you feel better, make your complaint whilst waiting in the queue and make sure to pass the link on to others in the queue. The branch is at 74-76 Lordship Lane, London, SE22 8HH (you will need this for the form). The link is https://www.postoffice.co.uk/contact-us/in-branch-customer-experience A word of warning - whilst looking for Post Office complaints portal I kept on being redirected to Royal Mail complaints. Do not complain to Royal Mail - this is not a Royal Mail issue it is a Post Office issue. I think the Post Office is being quite crafty on its website because it makes it's complaints portal hard to find and keept redirecting to Royal Mail. Also, I politely ask that you do not rant at the staff in the branch. I am sure each and every working day for them is hellish. Branch staff are powerless so ranting achieves nothing and slows down the queue even more. I think it is important for all of us to complain and not suffer in silence. Effectively we have lost a local service as it is unviable.

I was having problems with stuck bi-fold doors and wanted a specialist and not a general builder. I found a company called DWLG (Doors, Windows, Locks and Glass ) and am very happy. I didn't realise how badly the doors were sticking until today when they were fixed. I got used to giving them a hard pull. They move like butter now. Even better today than when they were installed 13 years ago. Contact Emma - [email protected] https://dwlg.co.uk/

Paul and his team are true professionals and they get the job done properly first time. Damien fixed a problem with my garden lights today that 2 other electricians hadn't done properly. So save yourself some money and caul Paul first.

No they don't pick up. I walk him to Peckham and home again. It suits me because I get groceries on the way home.

I have a senior rescue that was never socialised as a puppy because he lived on the streets. I've always felt he is missing out because he doesn't play with other dogs and prefers human company. Lots of dogs prefer human company so I'm not saying that's a bad thing necessarily but I wanted to give him the chance to interact more with other dogs in a safe space. I've been trying to get him into daycare for a long time but couldn't find anything. The ones I liked didn't have places. Paws and Pause opened in June (I think) so he has been attending one day a week since then. He is slowly coming out of his shell. Everything happens slowly with a rescue. He looks forward to going and wags his tail and pulls on the lead a bit when we get close. Before signing him up I discussed his needs and the staff understood and have been great with him. The staff play with the dogs and there are different zones - some for for playing and some for sleeping. If I haven't answered your questions then let me know and I'll try again.

Highly recommend this doggy day care outfit in Peckham. They've been in Brixton for a while and Peckham is newish. Still some opening offers to take advantage of. Website below https://www.pawsandpause.co.uk/

Big recommendation for Brodie Marriott She is a fully qualified chiropractor and has been working with animals for 3 years. My story is that I rescued an adult/senior dog a few months ago and he was discovered to have pain in his back and rear legs. His vet put him on pain medication but a friend recommended Brodie. He has been having weekly sessions and I am seeing real improvements. Because he has been trying to protect his back he has tightened all the muscles from his neck downwards. Brodie has loosened him up and the difference is remarkable. If your dog is having movement issues which you're putting down to "old age" and think nothing can be done then consider calling Brodie. Dogs respond really well and it could be a new lease of life for your pet. I have been very moved seeing them work together. The sessions are uncomfortable for him but he puts his trust in her and allows her to touch him in his painful places. I think he knows she is trying to heal him. Aren't dogs wonderful! Brodie's number is 07599 648486. Text her and she will call you. She comes to your house.

Another recommendation for Aston. He replaced the hinge on my integrated fridge door when it wouldn't close. It wasn't a straightforward job and the part was hard to source but he made it happen. The cost was very reasonable. He's a real professional and a lovely guy too. Important to remember that he mostly works on his own and is juggling many different clients and expectations. If you WhatsApp him your requirements he will get back to you as quickly as he can.

I can also recommend. Heating issues - Better Call Paul.