Sorry, but these reviews, I'm pretty sure are real. When I rented through them a few years ago, near the end of our tenancy, they would give the keys to our house to random people. I walked out of my bedroom one day to find a random man in my house. As a woman, this was pretty unnerving. He told me he was a surveyor and Ludlow had given him the keys, and he had simply let himself in. When I rang Ludlow to complain, I insisted they provide a guarantee that this would never happen again (we should have banned them or their associates from visiting at all, but didn't want the Landlord to lose out, as he was a decent guy). Ludlow's response was, "We can't guarantee anything".