Well I'm wondering if we are talking about the same nursery.. my child has been attending BH East Dulwich for some time now and I have been more than happy, more so over the past year or so when the new management team came in, my child's development in all areas have come on leaps and bounds over the past 6-9 mths, I feel my child is safe and well looked after, my child has never experienced any accidents explained or unexplained, yes there have been a lot of staff changes but this is just one of these things and it certainly hasn't affected my child I think parents have more of a problem with it that the children.... I must say if I wasn't happy with where I was leaving my child everyday I would take my child out, ask yourself why are these parents "that are so unhappy" still sending there dear children there??