I have had huge problems with not only this, but my post not being delivered at all. I spoke to royal mail to complain (also had the experience of being cut off automatically) and reported this issue. I was told an email had been sent to the sorting office. I said I wasn't happy with that as the sorting office was the problem, could I have a copy of the complaint as sent and the name of the person it had been sent to so I could follow it up. The complaints team said they don't give out that information. So I asked when I would hear what was being done to resolve the issue - they said no, that the email was all they could do and that there was no individual that would take responcibility for the management of this complaint. the situation is becoming untenable, with most of my post never being deliveredat all.