I think it has to be time for Dulwich Medical Centre to address their failings. It truly is the worst run surgery I have ever experienced. I now don't go to the doctor when I should as it's just too painful to try and be seen. I would love to understand how these surgeries operate - how can it be so bad? Why is it allowed to be? Does anyone (as I heard) profit directly despite the appalling service provided. I hit redial on my phone 97 times to get an appointment recently. 97 times!! How does an elderly person with no modern phone ever manage to get seen? I would like to think we can apply some local pressure to improve this place. Perhaps start by sharing stories.