my contract for cavity wall and loft insulation was (I thought) with Nationwide energy saving, but was actually with Mark Group energy saving and this not explained to me by the surveyor. If the work that we agreed to was straight forward then I would not have any complaints. How-ever we have a kitchen extension and conservatory at the rear of the house (all of which were noted by the surveyor and detailed on the contract). When Mark group employees turned up to do the work thwy only did the gable end and front of the housesaying that the rear could not be carried out without scaffolding and their firm did not supply scaffoolding. We have had numerous phone calls with both Nationwide and Mark group, but no one is willing to complete the work, even though the contract was for all the work to be carried out. Nationwide was willing to give us a discount of ?25, but we want the job completed. The government grant has now been allocated to my property. I have now had to get in touch with Consumer Direct and may have to take court action against Mark Group Energy services. Please ensure that you are made aware of who actually carries out the work and who your contracxt is with. Straight forward no nonsense properties my have no problems but mine has been going on for ages.
