@ spc: "Number of times a fire appliance mobilised within Borough of Southwark in 2011/12=7071, 26% higher than the London borough average of 5602. Number of fires within the London Borough of Southwark in 2011/12=1215. 48% higher than the London borough average of 819. Number of dwelling fires within Borough of Southwark 2011/12=319,56% higher than the London borough average of 204." OK, those statistics suggest that demand for fire services in Southwark are higher than average. Of course, you should bear in mind that the population of Southwark is 289,000, 16% higher than the London borough average of 249,000 (source:ONS). Moreover, the same source as your figures reveals that the average first pump attendance time in Southwark is 283 seconds, 21% faster than the London borough average of 360 seconds. The average second pump attendance time in Southwark is 345 seconds, 28% faster than the London borough average of 480 seconds. Just because demand is higher, does not mean that the service is not coping well.