Having read some of the above comments here i felt the need to give my own experiences of LLC.I also booked an appointment as it appears this is a VERY busy shop and with good reason,they really know their stuff here!I think it was Ian who dealt with me also,he guided me through the whole process and to be honest saved me from making some costly mistakes and really made an effort to find the right products to suit my needs as i didnt have a clue! I thought it was a great service from start to finish,great advice(these guys are very knowledgeable),good fitting and reasonable on price considering the lovely quality of the carpet i had chosen.I would not hesitate to recommend them and will take this opportunity to say a big thankyou to all at lordship lane carpets!