pnewell1

I don't think there's been anything suggested that says the service contrary is not helpful and friendly. re "All shops have to stick to their policies to make a business work." then I also can't really argue if the policy is to hand out credit notes that expire. The shops know, especially with busy London folks that a percentage of these notes will never need honouring as they can quote "policy" and get a wadge of money for nothing in return. I expect lots of people have been burnt by the "I can't help you it's the policy you see"...what rubbish. Legal, yes. Dubious practise, also yes in my opinion. Think it's a good reminder to be very careful what you buy from shops who are very happy to take your money and then credit note you if you reconsider. Not all shops are like this...

It seems the majority of the folks commenting seem to be missing the point. ?69 was paid and nothing was received, except a now worthless piece of paper. While everyone is used to *some* large companies employing such practices I'd rather hope that small businesses would be more respectful of their customers. After all, everyone is aware the big businesses pay their bills 90+ days after services are rendered. This also isn't reasonable. You might expect that small businesses would be cognizant of the importance of the goodwill of their customers. Here we have quite a few people (also small business owners I suspect?) seemingly approving of "theft by expiry". Given the profit margins on items such as shoes, the net effect of letting the ?69 be uused would amount to very little. How singularly disappointing it is that small businesses choose to operate in this way...

Per other posts, for washing machine repair, Steve the spin doctor was recommended (07921 777428) and I wish to add similar praise. I was able to book an appointment with him for the next day. He then arrived on time and fixed the internal water leak problem within 20 minutes. Further, in this time, he replaced the door seal, which was old and worn. Very impressive.