niozza

Given up on ever seeing those parcels from mid-October TBH. Got mail delivered this morning, but haven't seen a parcel van for several weeks now. Our postie said to avoid RM for the foreseeable, which speaks volumes. Will this ever be sorted?

Thanks green bean, sorry to hear about yet another ruined birthday...

So....are they suggesting parcels posted on 11/10 are ALL lost? Awaiting 4 since then, a birthday ruined and no joy at the sorting office. It would be nice to know what one should do and have less apologies and more actions to fix this mess!! Mail is sort of ok (with some delays) but I haven't seen a parcel delivery for weeks now...

Hi, the way I am reading RM's response is that they have received several complaints very recently but before the strikes not much for the past 8 months. But it's my interpretation of it. Helen Hayes said: "I am very sorry to hear about the current unacceptable level of service you are receiving. As you may know, I have been raising my concerns about the serious failings in local Royal Mail services for many years, and constituents across a number of different postcode areas are currently raising concerns once again about poor and infrequent service. I know that many residents have experienced problems with their postal deliveries since the SE22 Delivery Office closed in 2018 and that this continues to impact people’s lives. [...] I meet regularly with Royal Mail to press them on the need to improve postal delivery services in our area and please rest assured that I will continue to do all that I can to raise residents’ concerns about this important issue. Royal Mail have unfortunately consistently failed to acknowledge the seriousness of the issues or the depth of the impact that they have had on local residents in SE22, and please rest assured that I will continue to raise my concerns. In my recent correspondence, I have mentioned that I also do not believe that these issues are related to strikes." Hope this helps. So the ceo office is denying being contacted in last weeks by myself and others on here? What did Helen Hayes say, she didn't bother to respond to me?

Received a reply both from RM and Helen Hayes. The RM one is quite apologetic, but no solutions brought forward. Interestingly, they said: "Regarding your comments of there having been issues previous to the industrial action, I can see we in the CEO Office were contacted at the end of last year into the beginning of this year, but nothing over the last 8 months. Customers may have contacted us via the usual Customer Service channels within this time but I won’t be able to locate those unless the customer comes directly to us." So please when you complain do so using the ceo office email other users flagged on this thread!

For what it's worth, I've just sent my complaint- highlighting the fact that it's nothing to do with the strikes/Covid. Told them not to bother sending a "regrettably, due to strike action.." type of response as it would be disingenuous, so not sure if I'll ever get one! Should I do so, I'll keep you posted.

On this note, I should add that if you try to go to the Peckham sorting office to collect parcels they simply won't give them to you as: "it's like trying to find a needle in a haystack". Lady there was really nice but said chaos reigns supreme and they know the situation of the ED post is terrible. Some of the Peckham posties apparently are going to step in and help to sort out backlog next week (they are only striking on Fri it seems). I really hope so, as I have parcels posted on 11/10 still not delivered. Some tracked too. I wonder if anyone who complained to the CEO/MPs has had any response?

Thanks both! Will try that, glad to hear they eventually do sort issues as I started to doubt that.

You'll be surprised but a few did! A catalogue of errors- starting from a faulty water meter that took months to be fixed and now they claim a 'phantom' leak again. You can't make up the incompetence really. Plus, they refuse to fix a leak in front of my property as they have a dispute with my address already, but they forget the dispute is about my private supply and the other is public...

Hi everyone, Just wondering how many of you have/had suffered appalling service from Thames Water? They have one of the worst rating on Trustpilot that I've ever seen (I could add my experience to that), plus their behaviour is careless at best. Asking as I can see no recent petitions against them, but they have been fined multiple times and they are clearly doing no good. I am not a lawyer or journalist/social media guru but it would be great if things can change as nobody seems to care - just don't know where to start?

Good question, Kerry. FIL talked to a postman yesterday (haven?t seen them myself for over a week!) and said that is mayhem down there so wasn?t advising to try the sorting office. Whether that?s true or not I can?t say, but they warned about a potential wasted journey.

Thank you so much for that, DulwichFox

Nothing at all received here, Penguin68. And I paid basically 2 days after receiving the renewal email. My neighbours haven?t received anything either. Wondering myself if they are running late or what.

Thanks for all your replies so far, haven't solved it yet but we'll get there!

We have a problem with our internet which, so we?ve been told, is due to regular early morning maintenance at the BT exchange. We?re wondering if anyone out there is suffering in the same way and can offer any other explanations. The problem is this: in our household, one of us works slightly unconventional hours and often starts very early in the morning (it can be from as early as 4am). We?re finding that in these early hours, whilst the internet connection appears to be fine (i.e. full-strength symbol showing on the taskbar), it in fact runs incredibly slowly, or not at all ? often a search will instantly crash out, resulting in a ?the server cannot be reached? type screen. It?s not that there is no connection, as if you persist by repeatedly refreshing, it will eventually struggle along and connect to the page you were looking for. Effectively though, for any serious work, it?s completely unfit for purpose. Typically the problem occurs at any point between 4am and 7am, although on average we?d say the worst time is between 5 and 6/6.30, and on occasion it can still be intermittent up until 7.30! For instance this morning, between (approximately) 5am and 6.45, the problem occurred, with service especially restricted between 5am and 6am. Our broadband internet provider is PlusNet. We live in Homestall Road. Any feedback/ideas?