Thanks Amelie. I'll do that. As I say, I was surprised that G & F didn't feel they had any liability. Sean/ PGC- thanks also. Like you I thought that if something isn't fit for purpose it should be replaced or refunded. As for your query, Sean, I don't do much 'gift' shopping, but find the people in Dr Boo to be really friendly. I also rate William Rose and Green & Blue for great service and quality.