Hey HelBel65 Yes he was sent by currys knowhow on the behalf of domestic and general absolutely useless Glen gave me a few tips he says that if you call anyone to look at your appliance they should be able to tell you where your bar code is situated model numbers etc and a few other things otherwise asked questions also a lot of these big companies use contractors who use to work on the titanic when fridges were less complicated thats what he said to me. He doesn't p..? around gives it to you straight.