hairdressinglondon@y

Jo Partridge here again- My offer still stands and I didn?t specify you had to go to Jamie although I know he would have sorted out your concerns. I would like to say Jamie has worked with us for many years with hardly ever a problem.Hes well known in East Dulwich and has a very big clientele. We have a salon not far away where you could go and let the Manager or a Senior Stylist do your hair if you don?t want to go back to Jamie. No salon would give you your money back on the phone without checking your hair over.

Jo Partridge here! We are always very sorry if any of our clients aren?t happy with their hair- we want everyone to leave happy. In this case I did send a second email to the client explaining that in any event of one of our clients being unhappy with their hair we have a policy in place and have used this policy for 10 years now. If a client isn?t happy she needs to book in with a Senior Stylist or a Manager at any of our salons so the Manager can see what the the complaint is about. We are totally confident that we can put any thing right that has gone wrong or change colour/ Cut/Style if it?s just the that the client dosn?t like it. In this case the client refused to come back to the salon and refused to go to our nearby West Dulwich branch. I did not refuse to give this client a refund- I advised that someone need to look at her hair! This would happen at any salon I know. My offer still stands and we would love the chance to help this client.

Jo Partridge in West Dulwich do Lash Perfect eyelash extensions

Dear Beansprout I'm sorry you felt that way but plaits/hair up are always extra as they take more time. Our price list has always been graded due to experience of Stylists as are most salons. I believe our prices are competitive and we do run promotions throughout the year on varied services which give everybody a chance to have a bargain!! So to speak!! We use the best products we possibly can in our salons but its becoming increasingly difficult with all the outgoings for small business now... We hope to see you again, Regards, Jo Partridge

Dear Penquin68 Thank you for your post. As you mention our overheads, especially our Business rates are a factor when taking these decisions. Also if clients start to bring very young children into salons on a weekend when busy we do get complaints from other clients that they are paying to have a quiet time away from their own children!!Its very hard to please everybody!! Having said that the young girl that came on Saturday wasn't a very young child!! Kind regards, Jo Partridge

Dear Sol We apologise for the misunderstanding on pricing for your daughters hair.We would like to make a goodwill gesture to you if would like to call this number 07570302658 and it will be dealt with. we do try and tell people on booking, and it has always stated on our Price list that Kids, Teenies and Student prices are Monday-Thursday only. I would like to say we always have encouraged "All the Family" to our salons but we cannot afford to discount services at the weekends. We hope to hear from you soon! Kind Regards, Jo Partridge