Peppermintpattie

Virgin engineer in my street fixing someone else's broken broadband... he said network engineer is turning up within an hour or so to resolve problems mentioned above. (Crazy there are all these separate customer-initiated callouts going on when virgin know what the problem is... but at least it looks like this particular issue in our particular ED pocket is about to get resolved!)

Jadebela - I think I know what your problem is as you are around the corner from me. So after no internet for a week, mine got fixed yesterday - I'm on glengarry road. The engineer advised that in the box on the street, there are boards with about 50 connections on each. One whole board is not working. He moved me to the other side and has fed back to head office and requested a network engineer. My engineer wasn't able to fix/ replace the board - different skill set. My guess is you're on the broken connectivity board. And no, they don't seem to be reporting ''tis as an area problem despite all these people with broadband! The engineer had some pretty interesting (though not surprising) things to say about "head office" and the challenges around communication to engineers, customers, appointment logistics etc. Sounds like it's all rather chaotic.