I recieved a phone call on Saturday from my bank stating over ?300 was withdrawn from my account in Canada and that they had blocked my card due to this. On the Monday i went to Barclays to get a statement which i needed to send to the fraud department, to my surprise another lady at the bank had the same amount of money withdrawn on the same day also in Canada. I rung Barclays on the Wednesday to enquire how much money they left me in my account, i was told despite my account being blocked they mananged to withdraw another ?600 on the Tuesday and the Wednesday. Which meant they went into my overdraft and left me with nothing. (The overdraft which on the advice of Barclays i needed to increase until my money was refunded). I was told that Barclays could not offer a refund there and then and that i would have to complete the forms and wait 10 days before i would recieve my refund. After 30 mintutes of speaking to the most unhelpful person you can imagine who kept repeating the same thing about forms, i spoke to a very helpful lady on the fraud team who refunded me some of the money until i completed the forms and they had receievd them. The last places i used my card was Somerfield and the HSBC ATM on Lordship Lane.
