NorthernTrix

Update ? I hobbled over to Timpson?s at Sainsbury?s (thank you Robert Poste's Child). I explained very briefly what happened and he did it for free! On the promise I would return my business (of course, no brainer!) How lovely is that!? Nice Timpson man :)

Although I read this forum on most days I haven?t posted anything yet, so here goes? Just under two weeks ago I had a pair of boots which desperately required heeling, so working locally I popped over to Merrifields at 42 Grove Vale. A nice chap and the cost was ?7 I think. All happy? Today I've put my boots on to find one of the heels had come off? Not a problem, things happen so, I popped over to Merrifields and showed him my heel. He said ?well, you must have caught it in something at it?s ripped out?. I said ?erm, I don?t think so I would have noticed and think it?s just been loose and come out?. He continued to tell me I had and gave me a quick verbal lesson on how he heels boots. I really and truly had not caught the heel as I had only warn them twice and would have noticed if I had caught the heel so bad it had ripped out the heel tip? Not really getting anywhere, I just said ?OK, but could you please just pop another one on as you only did them over a week ago?? I was extremely shocked when he said ?well I can love but not for free?. I couldn't believe it!? I said ?surely as a gesture of good will you could pop one on for me?? He point blank said no and I would have to pay! To be honest I was so shocked, I said he was unreasonable, I worked locally and I would tell my team back at the office. I know it?s something minor and I don?t know why it?s made me so angry (maybe the inconvenience). Surely a new heel would cost him about 50p at the most? So now, I?ll have to hobble (not to spoil the heel) down Lordship Lane on my lunch to find somewhere who will repair it at another cost to me. Thanks for reading so I can vent Best Grumpy?