Hi Twilight, Just saw this thread and wanted to get in touch to see whether you've managed to get any recompense from Dulwich Lofts? I feel for you with your experience - having someone do such harm to your home and family life makes you angry beyond all measure. As someone said before, you just can't predict how builders will perform - we also used Dulwich Lofts based on extremely high recommendations and, although it was nowhere near as big a botch as your job sounds, it was a very stressful time. I found Pat Egan bullying and almost impossible to deal with. They went way over their contracted timeframe and towards the end just weren't turning up for days at a time. Egan wouldn't answer calls, was extremely aggressive over email, harassed us about money already paid and falsely claimed to be a member of a regulatory body. As well as stressing your advice never to use this company, I'd also like to suggest to anyone reading considering building works to make sure you have the schedule of works (ie timeframe) set out in the contract with agreed penalties for missing deadlines, and also to withhold more than the 5% of money usually due on completion. This seems to be an amount that firms are often willing to write off in order to move on to their next project and collect the larger deposits at the start of a new job. Of course not all firms are the same, but a bad experience does leave you embittered! I'm just glad that hopefully Dulwich Lofts are no longer getting so much business. Thanks for warning people Twilight, and I really hope things are getting sorted for you.
