In all my years as a painter and decorator and handyman, I have rarely had anything other than highly satisfied customers. I?m sorry that in this case the client felt compelled to post such negative feedback, but I would like to clarify things from my side. I was contacted by this client at an extremely busy time before Christmas, but did my best to squeeze her in. We discussed a potential morning, but as I feared, existing jobs overran which meant I had to reschedule. As soon as I got a cancellation I checked with her and came round - I certainly didn?t ?randomly turn up?. And would obviously not have come if it hadn?t suited her. As in many handyman type jobs, predicting how long a job will take, particularly before having even seen it, can be imprecise. We weren?t to know that one of the jobs she gave us - to remove an old bath panel which was stuck fast - would have to involve removing it with brute force. On prising it out, a hole was made in the wall, which was unavoidable and was discussed this with the client at the time. My business thrives on client trust and respect for their property is an integral part of this. If an accident occurs, and it?s our fault, I always make good any damage done, replacing for new if necessary. When the client informed me about the cracked bathroom tiles, I offered to replace them if she found out which tiles they were, or waive the ?70 still owed me for the work. She said she would get back to me on this matter - I didn?t expect her instead to post this review 7 weeks later. It is extremely rare that I get feedback like this and I hope that the many positive reviews on this forum and elsewhere are testament to the general diligence and professionalism with which I and my team approach our work.
