TheChairman

Jem10nz - they offered me 50% off and I told them it wasn't good enough. As mentioned previously, I suggest phoning tech support 2 or 3 evenings in succession, report your speed and ask the same question - when can you expect to see an improvement. Then when you receive your bill, phone and tell them you'll pay phone but not internet as they are effectively in breach of contract. It's then up to them. If they insist you pay, tell them you're quitting and they'll back down. I haven't paid *any* any internet charges since Jan. I see no reason why anyone else enduring poor connection speed in ED should pay either.

When my speed plummeted in Feb 2015, I phoned VM broadband tech several times over the period of a couple of weeks and each time, explained my situation / diabolical connection speed (1-2 Mb/s) and asked for an update when they would resolve it. I asked they keep a record of the call against my account. Having laid the complaint at a technical level, I spoke to customer services. Annoyingly there is no 'customer services' option in the phone menu system so when you do get to speak to someone, you just need to ask for them to refer you on. I told customer services that I was prepared to wait for the fix but I wasn't prepared to pay the broadband charge (I have a phone line with VM too - which I do pay for) - and that if they didn't agree to drop that charge, I'd move provider. They agreed to drop the charge but I have to call them each month when the bill arrives to request this - they can't apply the cancellation in advance. They're doing this for me. I suggest anyone who's got a consistently poor connection in ED do likewise until they upgrade their infrastructure.

Just started a new post on this but adding here too.. Keen to get some actual figures to beat Virgin Media with. I have 50Mb fibre connection and, since Feb am getting typically 1-2Mb in the evenings. I've set up a broadband speedtest for 50Mb subscribers - here's a link if you'd like to run it & have your speed measured against others: http://www.speedtest.net/wave/79a7f9c6d803c859

Keen to put pressure on Virgin Broadband in whatever way possible to sort out ED. I joined Virgin before Christmas 2014 and the connection was great as was the case in Jan 2015. Then, it went abruptly downhill. They've told me it'll be resolved in June... 50Mb connection and I'm getting 1-2Mb 50Mb Virgin Broadband users pls follow this link to test and capture your connection speed: http://www.speedtest.net/wave/79a7f9c6d803c859