I am sure this wasnt on purpose and wasnt meant to upset you but at the same time this can be very detrimental to someones business to say that the guy was unreliable when it was obviously a fault of the late night text. I have used Richard and found him extremely busy and he is a one man electrician and does a fab job and is willing to give you advise and the time needed and does an excellent job. I have recommended him a few times now and had no negative feedback from two friends and a family member