I had to return a coffee cake with a hair stuck to the icing. The replacement slice was much smaller, but when I questioned this I was given a very firm and defensive retort that the original slice was oversized, and generally made to feel that I was being impertinent for even questioning it. The proprietor in particular seems to think that customers should be grateful that she allows them to part with their money in her shop. She dissmissively offered me a ?1 discount on the cake (after three of us had eaten lunch), as though that was what I was after. No sense at all that it might have been disgusting to have faced a hair on the cake in the first place, nor that it might have been awkward and difficult to have to complain. I left with a bad taste in my metaphorical mouth, and won't be going back.
