I had a totally opposite experience to the above going for a smear test. It's a beautiful facility, totally covid safe and the staff were all lovely and I had no problems navigating to the 1st floor waiting area. The details above sound like things I have experienced many times over in surgeries and hospitals, par for the course. And you should never say to the receptionist you have two things to discuss with the Dr, they always say you need multiple appts, but just do it. Don't ask for permission, the Dr isn't going to turn you away. I have Crohns and am a seasoned Dr/hospital gooer.