Our american fridge had packed up and i called the manufacturer who said they would get back to us and that it could be a couple of days before they could get someone out to us. Was in a bit of a panic, found Glen's details on the forum was also later surprise to find out when the manufacturer called back that he was one of their authorised engineers. He came out and repaired our side by side fridge. The fault was diagnosed very quickly and the primary caused dealt with on the spot. I was given good advise and what to do and look out for in the future if the fridge starts to malfunction. Excellent and efficient service.