As Managing Director of Toddle on Inn I felt it my duty to respond, and address comments that have been made public through this forum. I would have liked the opportunity to have dealt with the matters raised in a more private manner, not to protect the reputation of the nursery, but to review, and investigate accordingly. Whilst it is individual right to have opinions, they must indeed be backed up, and factually correct, again putting my business aside, negative comments within the childcare industry can have serious implications on individual lives,reputations and career prospects, all of which could have been put on the line. I'm sure most of us have been subject to criticism at some point,as a mother of 5 children ranging from 26yrs-15yrs and having used nurseries for my own children enabling me to work throughout my career, I would be the first to report a setting that I felt had poor standards. My reason for opening this setting was to set the standard, myself, and my husband have invested over ?200k to date refurbishing, and regenerating the nursery, the premises is privately owned by us, therefore it is a family run business, and I would like to assure those interested, that all concerned have the childrens best interest at heart. I therefore trust you as readers would like to know that an inspection did indeed take place, the wellbeing of all children in attendance was monitored in detail, as were the team, and I'm pleased to announce Toddle on Inn passed the inspection. As freeholders of the premises, I do feel it is important to point out some facts about the nursery, and its management. 1. I employ 10 members of highly qualified individuals, this includes, an Office Manager, a full time Chef that prepares 3 nutritional meals each day, in addition, the children are provided with 2 healthy snacks throughout the day, in-between meals. 2. Each room has a manager in its own right, all remaining staff, bar 2 are Level 3 NVQ qualified in Childcare, with vast industry experience. This is over and above the Ofsted requirement, each member of staff before being employed has to go through a vigorous interview process including, a monitored trial day, demonstrating the required skills for the position. A member of the management team is always on duty,and available to parents. 3. During a child settling, both parent, and child spend time with a key worker, for security reasons parents would not be left to their own devices, this is for the protection of the staff, and children. 4. The Discoverers, and Inventors have full access, and use of 2 easy to use water fountain, attached to the mains, and filtered, all children are aware of its position, and taught how to use it. There would not be the need to ask for a drink, this was installed so each child has access to fresh water at all times throughout the day. 5. A biometric reader was installed, which means only those registered with the nursery has access via their finger print, in addition to an intercom system. The main office is situated centrally in the nursery, and glass which means the Principal/Assistant Principal have a full view of the main rooms at all times. This is backed up by the installation of 15 x HD cameras throughout, allowing us to monitor and protect staff, and children at all times. 6. The children have access to 6x toilets that have been built to encourage use, however both staff and parents are aware that accidents/activities may result in a child needing to be changed, and are asked to supply 3 spare sets of clothes for such incidents. 7. The charge for our services are in line with the industry standard and include, all meals freshly prepared, nappies, creams, suncreams, and formulated milk, therefore is an all inclusive package. I would welcome a visit from those interested in seeing the setting, and judging this for themselves, alternatively look on our website for our values, or Facebook page to see how the nursery is set up with children in mind, and parents in mind. Kindest regards Kelli Kendrick - Adv.DipFA,CeMAP,Cert.RBCB Managing Director
