I really feel that I have to share this. I have been in to the store twice now to use the UPS drop off service and on both occasions the man has been very rude to me and on the last occasion has upset my 4 year old daughter. The first occasion he told me I had a 'funny' surname, and he wasn't being kind, in fact I felt it was rather racist The second time my daughter picked up a plastic toy from the counter whilst we were waiting for him to process the UPS parcels and he pointed out that she had picked it up, I said I know that she is just looking and he then told me I should teach her manners as she shouldn't pick it up!! This upset my daughter who tonight asked me if she was polite and had manners. His UPS service is a shambles and disorganised, he couldn't process my 3 parcels kept asking me to move them round his shop, as they could be blocking the aisles, even though there were no customers in (if he processed them quickly they wouldn't be hanging around) compare this to 393-395 Lordship Lane who did process the parcels, they were polite and took 2 minutes to do so.