We had our extension done by Plusrooms 8 years ago and we were very pleased with the work throughout. BUT, over the last year we have noticed that the grouting on the tiled floor in the middle of the kitchen was changing colour. We put this down to age. Over the last week a noise in the kitchen wall started. We thought it was our neighbours boiler and thought no more of it. Now yesterday a small section of the skirting board fell away. On inspection the wall was damp. A plumber was called and a hole was made in the wall. He found two plastic pipes that disappeared under the flooring but no visible leak. He lifted the tiles up and made his way across the room, chiseling the concrete floor away after lifting the tiles. Eventually he found the fault. Instead of renewing the original copper piping they connected a plastic pipe to the one in the concrete and then concreted over the top. The problem is the copper pipe had a hole and has been leaking ever since 2010. The damage that has been caused is unbelievable. Plusrooms have replied to our phone call via email and said that it is out guarantee and that the plumber no longer works for them. Our other emails have not been replied to as yet. My warning is that yes the work they do looks good but what problems are hidden behind plaster walls and under tiled floors. Like us you may not know for sometime.
